Position Overview

The Home Care Assistant Coordinator is responsible for ensuring that Hunter Health Care consumers receive exceptional customer service from Home Care staff. This role involves maintaining effective communication with consumers, families, staff, and external healthcare professionals to ensure the delivery of high-quality, person-centred care in a home setting. The coordinator also oversees rostering duties when the designated officer is unavailable.

Hunter Healthcare Group is committed to excellence in consumer care and dignity, continuing education, quality improvement, and research. We foster strong links with hospitals, aged care providers, home care consumers, third-party providers, and community services to ensure a seamless continuum of care across the Hunter Region and surrounding areas.

Reports To

This position reports directly to the Senior Home Care Coordinator. Ultimately, all employees report to the Directors of Hunter Health Care Group.

· Work collaboratively with the Senior Home Care Coordinator to deliver timely, person-centred services.

· Ensure that consumers receive tailored services aligned with their individual care plans.

· Manage new referrals and coordinate service delivery effectively.

· Compile consumer folders and enter relevant data into the TRACCS system.

· Advocate for consumer needs and liaise with external providers to ensure continuity of care.

· Assist with organising and conducting regular staff meetings, including taking and maintaining minutes.

· Support the Senior Coordinator in monitoring staff performance and service quality.

· Perform additional tasks as directed by the Senior Home Care Coordinator.

· Maintain accurate records for both consumers and staff.

· Use business systems to manage files and rosters efficiently.

· Perform general administrative tasks such as filing, scanning, photocopying, and data entry.

· Use My Aged Care (MAC) and PRODA portals as required.

· Monitor and report the performance of external providers and suppliers.

· Previous experience in aged care, community, or NDIS administration roles.

· Highly organised with strong multitasking abilities.

· Excellent communication skills—both verbal and written.

· Strong problem-solving and critical-thinking skills.

· Computer proficiency, including data entry and use of digital systems.

· Proven customer service skills with a consumer-first mindset.

· Demonstrated ability to work independently and as part of a team.

· A proactive attitude and strong initiative.

· Current driver’s licence.

· Experience with aged care management software. (TRACCS knowledge preferred.)

· Familiarity with PRODA and the My Aged Care (MAC) portal.

Desirable:

· Understanding of aged care quality standards and compliance processes.

· Experience in rostering or scheduling staff.

· Basic human resources knowledge.

Please forward resume to [email protected] or Phone 024964 5519