Are you a positive, energetic, customer-focused person who is passionate about adding genuine value to our community? Apply now!

About the team:

Situated in the Planning and Regulation department, the City Inspectorate Branch is responsible for enforcement of the City’s standards and local laws, across building, community, public safety and environmental health compliance to protect safety and amenity for the City’s residents and visitors. The community compliance business unit is responsible for patrolling and enforcing parking laws in Paid Parking and Timed Parking areas, off-street regulated parking areas, designated disabled parking bays, and respond to and investigate complaints and breaches of parking regulations. Review and manage unpaid parking fines and related disputes.

About your new role:

We are seeking motivated and organised individuals to join our City Parking team. This is an exciting opportunity within the City Inspectorate Branch, we have multiple positions available on a permanent, fixed term and casual basis. City Parking operates 7 days a week and shifts can be varied in length and scheduled at different times depending on operational requirements.

Responsibilities and duties of the role include, but are not limited to:

Providing timely and accurate responses to regulated parking issues.

Interpretation and application of applicable State legislation and Local Laws.

Proficient use of mobile applications and software programs.

Issuance of Penalty Infringement Notices.

We're looking for people who:

Have strong customer service skills.

Have demonstrated ability to manage conflict situations.

Have a positive attitude, are friendly and work well within a team environment.

Have excellent interpersonal and oral communication skills with an ability to utilise active listening techniques.

Can efficiently manage time and prioritise their workload within reasonable timeframes.

Are able to maintain a high level of fitness to meet the physical demands of the role.

Be part of shaping the Gold Coast's future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia and we have a range of benefits to help you create the right balance:

Access to 350+ fitness facilities through Fitness Passport for you and your family

4 free confidential counselling sessions a year for you or your immediate family

A professional, and inclusive work environment working with modern equipment

Free parking

Uniform and PPE provided

A work environment committed to safety as our number 1 priority

Opportunities to work overtime to increase your take home pay

Clear paths for career progression and advancement - whether you are interested in moving into a leadership position or upskilling with specialised training, we have plenty of opportunities for you to reach your personal and professional goals

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community. We're committed to creating a diverse workplace and inclusive culture.

How to apply:

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Documents need to be less than 2MB in size and PDF format is preferred. If you encounter technical issues when applying, please email [email protected]

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.