We are seeking a professional, friendly, and highly organised Medical Receptionist / Administrator to join our busy specialist ophthalmology practice. The successful candidate will be the first point of contact for patients and referring providers and will support the daily operations of the clinic with a strong focus on customer service, confidentiality, and efficiency.

Key Responsibilities

· Greet patients and visitors in a professional and courteous manner

· Manage a busy phone line and respond to patient enquiries efficiently

· Schedule and manage appointments, including surgical bookings and follow-ups

· Maintain accurate patient records using practice management software (Genie experience preferred)

· Liaise with ophthalmologists, optometrists, GPs, and other healthcare providers

· Prepare and process billing, Medicare claims, and health fund documentation

· Coordinate patient correspondence, including referrals, reports, and recalls

· Ensure the waiting room and front desk are tidy, welcoming, and professional

About you:

You will ideally have prior experience working as a medical receptionist or in eye care.

You will also possess the following:

· Highly organised and able to work under pressure

· Exceptional communication and customer service skills

· Strong attention to detail and accuracy

· Fluent in English with a professional phone manner

· Experience with Genie (Magentus) software is a plus

· Support all ophthalmologists with administrative tasks as required

· High-level multitasking is a must

Why join us:

· Opportunity to work with a reputable healthcare organisation

· Collaborative and supportive work environment and culture

· Competitive wages and benefits

How to Apply:
If you’re interested in joining our team, please email your current CV and a cover letter outlining your relevant experience and reasons for applying to our Administration Manager, Ellie, at [email protected]
Please note, only shortlisted candidates will be contacted for an interview.

Disclaimer:
This job advertisement outlines the general nature and level of responsibilities for the role. It is not intended to provide an exhaustive list of all tasks, duties, or required skills.