Happy Haven OSHC is seeking a dynamic and experienced Operations Manager to join our leadership team!

Happy Haven OSHC is a South Australian-owned and operated company managing 48 OSHC services across the state. We are an Approved Provider with an expert team capable of running outstanding OSHC programs on school sites.

As the Operations Manager, you will play a key role in overseeing the day-to-day operations, leading teams, and driving strategic initiatives that align with our vision and values. This is a fantastic opportunity for a proactive leader who is passionate about early childhood education and service excellence.

What is the role about?

Deliver strategic plans on time and within allocated budgets

Provide transparent reporting on progress and actions outlined in the strategic plan

Develop, maintain, and review relevant policies, procedures, and position descriptions to ensure they align with organisational values and strategy

Conduct performance reviews for Relationship Managers and Professional Development Advisors in line with strategic objectives

Effectively manage, support, and delegate tasks to Relationship Managers

Guide and assist Professional Development Advisors to keep their knowledge and skills current

Ensure the delivery of high-quality programs that improve outcomes for children

Align service delivery with professional development initiatives to foster continuous improvement

Attract, support, lead, and retain skilled staff capable of delivering high-quality care

Reduce the occurrence of serious incidents and challenging behaviours through proactive measures

Maximise service viability by efficiently managing and optimising utilisation

Build and maintain strong relationships with external stakeholders

Facilitate timely and effective communication and collaboration with internal business units to support strategic goals

Promote trust and strengthen relationships among educator teams, children, and families

Empower Service Leaders to take increased responsibility for team building and leadership

Foster a culture of innovation, leadership, and accountability within the team

Encourage high-quality educator engagement with children to enhance programming and outcomes

Oversee the planning, review, and implementation of annual training and development programs for educators and Service Leaders

Advocate for a culture of voluntary compliance with regulatory requirements

Ensure inclusion funding is effectively used to support equitable access and participation

Coordinate OSHC Leaders’ Day, including program development, as directed by the COO

What we need in you?

Proven leadership skills with the ability to manage, delegate, and motivate teams effectively

Strong understanding of the OSHC environment, regulations, and operational requirements

Excellent communication, negotiation, and conflict resolution skills

Ability to manage multiple priorities and stakeholders in a fast-paced environment

Strong organisational and planning skills with the ability to interpret key data sets and set KPIs

Proficient in Microsoft Office and digital systems/tools

Ability to foster innovation, leadership, and accountability within teams

Experience in developing and maintaining policies and procedures

A tertiary qualification in education, operations management, business administration, or related field is desirable

Hold or willing to obtain a valid Police Check (required)

Hold or willing to obtain a valid Working with Children Check (required)

Hold or be willing to obtain Responding to Risks of Harm, Abuse and Neglect (RHHAN-EC) certificate (required)

Willing to accept the role of Persons with Management or Control (required)

Why Happy Haven OSHC?

At Happy Haven OSHC, we are driven by values that shape everything we do - Continuous Improvement, Community Mindedness, Resilience, Trust, and Respect. We strive to create a positive, community-minded workplace where continuous learning, mutual respect, and trust form the foundation of our culture.

Join a supportive and collaborative workplace where your leadership can positively impact both the children we care for and the dedicated employees who support them.

Application Process:

If you are interested, apply today and share more about yourself with us.

Application deadline: 11 July 2025

*Please note that the application may close earlier if a suitable candidate is found before the deadline. We encourage early submission to ensure consideration for this position.