Job Advertisement: Customer Service Representative – Service NSW (Casino Service Centre)

• Location: Casino NSW 2470
• Hours: Minimum 20 hours per week | 4 hours per day
• Rate: $36.11 per hour + Super
• Start Date: ASAP or 6 June 2025
• End Date: 15 March 2026

About the Role
Service NSW is seeking a motivated and professional Customer Service Representative to join the team at our Casino Service Centre. This is a fantastic opportunity for someone with a strong background in customer service who is looking to make a positive impact in the community.
This is an on-site role, and all shifts must be worked from the Service Centre location. The successful candidate will work a roster between 8:30am and 4:30pm Monday to Friday, excluding public holidays, and 8:30am to 12:30pm on Saturdays.

Key Details:

• Includes two off-site training sessions (5 days each) in Penrith or Coffs Harbour. All travel expenses will be covered (receipts required).

• Training: Full-time paid training (35 hours per week) for 8–10 weeks at the Casino Service Centre.
  
• Post-training hours: Minimum 20 hours per week (4 hours/day).
• Duration: Until 15 March 2026.
• Pre-employment checks: National Police Check (High Risk) and two references.
• Must be located in NSW – Only NSW-based candidates can be considered.

About You
We are looking for someone who can hit the ground running and contribute to our high-performing service team. You will have:

• Typing, using a mouse and monitor
• Strong email etiquette
• Proficiency in Microsoft Outlook and Teams

• 2–3 years of experience in customer service (call centre, administration, or retail)
• Excellent written and verbal communication skills
• Experience in an office environment
• Intermediate computer skills, including:
  
• Ability to quickly learn and adapt to new systems (training provided)

Preferred but not essential:

• Previous experience in a government setting

If you're a confident communicator with a passion for service excellence and the ability to learn quickly, we’d love to hear from you.

Apply now to join the Service NSW team and make a real difference in your community!