About Melbourne Teaching Health Clinics

Melbourne Teaching Health Clinics (MTHC) is a non-for-profit, wholly owned subsidiary of the University of Melbourne and provides world class clinical training opportunities for the Faculty of Medicine, Dentistry and Health Sciences students. It also provides patient access to high quality health care for members of the Victorian community, within a private practice setting. There are six clinical areas that are central to this service, and they include general medical practice, dentistry, optometry, audiology, speech pathology and psychology. Learn more about us via our website, here: https://mthc.com.au/

MTHC places a high level of importance on providing an environment for our people that reflect the values of our organisation. These values are:

Be Ethical

Be Accountable

Be Collaborative; and

Be Compassionate

About the Role

We are seeking a welcoming and organised Administrative Assistant to be the first point of contact for clients, visitors, and practitioners across our teaching clinics. This role is vital in ensuring a positive experience for all who attend our clinics, providing high-quality customer service, managing appointments, and supporting the smooth operation of our reception and administrative functions

This role is part-time (0.4 Full Time Equivalent) and salary will be pro-rata accordingly.

Key responsibilities include:

Greeting clients, visitors, and practitioners, ensuring a welcoming and professional environment.

Attending to phone and in-person enquiries, scheduling appointments, and providing information and referrals.

Maintaining confidentiality and handling sensitive information with care.

Processing client payments, issuing receipts, and assisting with financial transactions including Medicare and insurance claims.

Supporting the maintenance and presentation of our reception and waiting areas.

Contributing to a safe and inclusive workplace, adhering to OH&S requirements.

Modelling MTHC’s values in all interactions and contributing to a positive team culture

About you

The Selection Criteria is designed to assess the candidate's suitability for the position. If you don’t believe you meet all the points below, but you have relevant skills and experience, we still encourage you to apply.

Essential Selection Criteria

Relevant qualification and/or work experience in front desk customer service environment, healthcare administration or a combination of relevant experience and/or education.

Ability to take direction and work autonomously and collaboratively within a multi-skilled team.

Ability to work in a fast-paced environment by multitasking and prioritising effectively.

Sound interpersonal communication skills with the ability and confidence to relate to a diverse range of people at all levels in the organisation.

Well-developed verbal and interpersonal communication skills.

Demonstrated organisational and time management skills.

Proficient computer skills and ability to use software such as the MS Office Suite, internet and email.

Capacity for constructive self-reflection and learning from actions and feedback.

Desirable

Experience in allied health or medical environments.

Familiarity with EFTPOS, banking, and medical insurance processes.

Experience with client relationship management systems, Medicare/NDIS billing, and private insurance claims.

Awareness of diverse communication needs and willingness to learn new strategies.

Why Join Us?

Be part of a values-driven, inclusive, and supportive team.

Contribute to the development of future health professionals and the wellbeing of the community.

Access ongoing professional development and career growth opportunities.

Work in a dynamic clinical education environment committed to excellence and diversity.

Discounts to our clinical services at our various health clinics for you and your family.

To Apply

As part of your application, please submit your CV and Cover Letter with reference to the Key Selection Criteria listed in this advertisement.

At MTHC, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

For inquiries, please contact Charlie Fraser on, +61 3 9035 7199 or alternatively via [email protected] (please do not send applications to this email).

Please note, this position requires the successful candidate to undergo and maintain an up-to-date Working with Children Check (WWCC). This is essential to guarantee a secure environment for all individuals at MTHC. In the case the selected candidate doesn't have a valid WWCC, they will be able to apply for the Check as part of the initial onboarding procedures.

Applications close: Friday, 20 June 2025. Please note that applications may close earlier depending on volume of applicants.