About the RoleThe role of Business Analyst is to support our clients through analysis of their business requirements and implement IT solutions which address business needs. This will include analysing, transforming and ultimately resolving the business problems with the help of technology and making recommendations on the technology solutions including the use of technology architecture, tools, or software application.

Role Fit The essential requirements for this role are:

• Business Analyst experience in an IT environment with strong skills in the development of requirements and specifications according to standards;
• Cost benefit analysis
• Analytical thinking and problem solving
• Sound written communication skills, including the ability to simplify complex system and process concepts and creativity in communication;
• Ability to cultivate productive working relationships and communicate with influence;
• Facilitation and elicitation skills to lead business in definition of desired outcomes and business processes and requirements;
• Ability to work both individually with minimum supervision and also within a team environment;
• Understanding of broader business issues, structures and operations;
• Understanding of governance frameworks;
• Knowledge of software development life cycle;
• Knowledge of risk management frameworks and experience in applying to an ICT environment;
• Experience in an ICT operational environment

Tasks

• Liaise with stakeholders in order to understand the structure, policies and operations of QCS and recommend technology solutions that assist in achieving agency outcomes
• Quickly understand relationships with business and technical staff on the requirements that inform ICT solution design.
• Negotiate effectively with customers to identify needs and business solutions.
• Facilitate workshops to clarify and negotiate business outcomes.
• Liaise with staff within the division, across agency and inter-agency
• Establish and maintain collaborative networks with business and other stakeholders
• Respond to changes in customer needs and expectations.
• Maintain a professional customer focus
• Identify and document business functions and processes.
• Develop, investigate, analyse, validate and review business functions.
• Analyse and identify business process changes that drive efficiency and effectiveness.
• Contribute to evaluating factors that form part of business change requirements.
• Document requirements within a standard format or requirements management tool/s.
• Work with business clients to identify potential solutions, conduct feasibility studies and business cases to justify an investment in change
• Provide estimates of requirement development to contribute to successful planning of the Program of Work
• Elicit and document business requirements using a variety of business analysis techniques.
• Interpret business needs and translate those into functional and non-functional requirements and software specifications where necessary.
• Ensure business requirements are communicated to both software development and test teams.
• Ensure stakeholders understand available ICT services and promote financial awareness with a view to delivering value for money.
• Utilise broad ICT knowledge and knowledge of the business to identify effective technology solutions that address business needs.
• Provide business support to technical staff in development of urgent technical solutions.
• Work with technical staff and act as a conduit between business customers and technical staff to define /refine requirements and develop solutions.
• Ensure timely and appropriate responses to system issues reported by staff
• Contribute to the identification and mitigation of risks as they arise.

Responsibilities

• Establish relationships and coordinate meetings and workshops
• Gather and collate business requirement topics
• Analyse the business requirement topics
• Create the framework for evaluation of the business requirement topics
• Write the business requirements and outline the high-level rules and caveats.
• Include estimates of effort for DSIT to interface the individual requirements.
• Map requirements to benefits.
• Identify and map the interface points for all DSIT systems for all business requirements.
• Input into the project risk and issues logs with any items raised.

Deliverables

• Stakeholder Engagement Plan
• Schedule of meetings and workshops
• Product completion timeline
• Identification of possible business requirements
• Analysis of requirements for viability given current maturity, funding, etc
• Evaluation factors framework for business requirement options
• Business requirements documentation
• System Requirements documentation and effort
• Input to Project and Program logs and risk management processes.

Qualifications, professional registration, conditions and other requirements
Whilst there are no mandatory qualifications for this position, possession of a tertiary qualification in information and communication technology or related disciplines would be desirable.

Further details:
8 Hours/day - 40 Hour working week.
The successful candidate will be required to complete a Criminal History Check.

To be considered for this position, please submit your application using the appropriate link, ensuring a Microsoft Word version of your CV is attached. Alternatively, please contact Jacqui Deller at [email protected], quoting reference number 245183.

For all contract and temporary roles, please note the pay rate is inclusive of mandatory 25% casual loading