Join the REO Team – Parts Sales Coordinator (Parts Interpreter)

Our Part Sales team is on the lookout for an experienced and motivated Parts Interpreter to join our growing business!

Reporting directly to the Operations Manager, this role offers a unique opportunity to use your product knowledge and customer service skills to support some of the region’s largest customers. As a Parts Interpreter, you’ll handle enquiries, coordinate dispatches, and contribute to warehouse operations – all while ensuring a smooth and professional customer experience.

Whether you bring parts interpretation experience or a strong background in customer service, this role is a great entry point to further your career in the industry.

Key Responsibilities:

Act as the first point of contact for all parts orders

Manage outbound customer calls and follow-ups

Interpret parts and identify availability and alternatives

Handle customer enquiries and coordinate regular stocktakes

Assist with warehousing tasks: picking, packing, dispatch (as needed)

Support logistics and sales admin processes

Maintain internal systems and product libraries

Coordinate Parts Warranty’s

Provide accurate information on customer orders, including tracking

Manage both pre- and post-sale enquiries

Skills & Experience:

Previous experience in a high-level customer service role

Exposure to Earthmoving or Heavy Vehicles highly regarded (training provided)

Strong problem-solving skills and ability to multitask

Intermediate computer literacy

Excellent communication and interpersonal skills

A positive, customer-first attitude and a passion for delivering great results

Why Join REO?

Strong job security with potential for career advancement

Competitive remuneration with annual reviews and performance incentives

Access to an Online Learning Library to support your development

Privately owned and operated business with a supportive team culture

Apply now to become part of a dedicated team that values customer satisfaction, quality service, and long-term growth.