Reporting to the Group Technology Manager, the Salesforce Systems Administrator will play a critical role in leading and executing projects on the Marketing Cloud & Sales Cloud CRM platforms while collaborating with multiple stakeholders and departments.

The Wests Group Salesforce environment is currently evolving, and you will be instrumental in furthering its expansion and you will be focused on the optimal configuration and operation of the Marketing Cloud & Sales Cloud CRM in addition to:

- Manage and maintain the Marketing Cloud & Sales Cloud CRM platforms.
- As the Product Owner you will drive the vision and direction of Salesforce.
- Lead the business units in implementing their manual business processes into salesforce.
- Provide support to users, including training, troubleshooting, and problem resolution.
- Provide recommendations on how to best leverage Salesforce to meet those needs.
- Collaborate with technical teams to develop custom solutions, integrations, and apps on the Salesforce Marketing Cloud & Sales Cloud CRM platforms.
- Collaborate with cross-functional teams to align technology strategy with business goals.
- Develop user testing scripts and conduct user testing for the developer.
- Working on continuous improvements and delivering new features/capabilities/processes on the platforms.
- Will be called upon as the Salesforce Marketing Cloud & Sales Cloud CRM platform subject matter expert to provide input into key design decisions where the Salesforce - Marketing Cloud & Sales Cloud CRM platform is impacted with some of the major projects that are underway.
- Platform maintenance, process documentation and user adoption

To be considered for this role you will need the following skills/experience:

- Hold a formal qualification in Bachelor of Technology or similar
- At least 3 to 4 years' experience in managing a Salesforce Marketing Cloud & Sales Cloud CRM instance in a BAU capacity, covering operational support, continuous improvement, platform health and maintenance activities.
- Previously been a Salesforce Marketing Cloud & Sales Cloud CRM platform owner/lead/administrator in a business
- Ability to support integration between Salesforce Marketing Cloud and Salesforce Sales Cloud CRM.
- Excellent communication and customer service skills as well as the ability to articulate a concept to both technical and non-technical stakeholders.
- Experience with design and appropriate use of data extensions
- Must be across Cloud/Content Builder and Journey Builder.
- Working knowledge of AmpScript, and ideally JavaScript/HTML/CSS
- A good understanding of integrating external data sources to Marketing Cloud
- Familiar with the concepts and techniques of data governance and data quality
- Experience/Exposure to campaigns and how these are managed across the Marketing and CRM platforms.
- Admin certification on Marketing Cloud and Salesforce Sales Cloud CRM.

This new role offers an ambitious and skilled Salesforce Systems Administrator a fantastic next long-term career move collaborating with a proven developer where you can learn and develop your skillset.