Who we are

Ghanem Group is a pioneering, award-winning, family-owned hospitality group with a 45-year history in Queensland and Victoria. Ghanem Group has grown fastidiously to where it is today and has its sights set firmly on the role it will continue to play in the future of Australia’s exciting and evolving hospitality landscape. The Ghanem Group is recognised for our exceptional service, hospitality, and ability to create unforgettable dining experiences in cutting-edge designed venues.

Opportunity

We're seeking a customer-oriented Duty Manager to join our team at Le Bon Ton in Collingwood.

Le Bon Ton has become an institution in Melbourne’s dining scene delivering a Southern American-inspired menu. Our smokehouse brisket is done Texas-style. Our blackened fish and crab cakes come from the Louisiana Gulf Coast. Inspiration for our dishes comes from as far west as New Mexico and as far east as Alabama. Combined with a bar menu that stays true to the traditional flavours of the South, our

As the Duty Manager, you will support the Venue Managers in planning, organising, directing, and coordinating the team and resources, ensuring efficient, high-quality service.

Key to your success will be your demonstrated experience in the following areas:

• Plan and prepare for service periods and functions, ensuring staff levels are correct according to the anticipated level of business
• Ensure table allocations and appropriate levels of stock / Mise en place are done ahead of time
• Oversee the service, ensuring that high standards are consistently met and assisting the team in a hands-on capacity during peak periods or as needed
• Manage the arrival and service of noted VIPS to the venue
• Investigate and resolve customer complaints regarding food/beverage quality and service
• Prepare employee rosters, allowing for employee leave or planned absence
• Coach, motivate, monitor, and manage the team’s performance
• Communicate business goals to employees, providing additional training if required
• Work closely with the Head Chef and Bar Manager to promote menus and wine/beverages to complement menu items and train front-of-house staff for the presentation to customers
• Provide support to the operation’s sales and marketing team on restaurant activations
• Ensure that the company’s activities integrate and comply with requirements for quality management, Hygiene, Workplace Health and Safety (WHS), environmental policies, and general duty of care.
• Any other duties within your capability as directed by the Venue Manager

Successful candidates will have at least 2 years of experience in a similar role and environment, coupled with the following skills and attributes:

• Demonstrated experience in a similar role for a similar size venue
• Solid and proven leadership experience
• Proven skills and experience with POS and common rostering systems
• Strong communication and interpersonal skills
• Excellent customer service skills
• Able to work well under pressure
• Ability to build relationships with a variety of internal & external contacts
• Decisive and able to make difficult decisions
• Unquestionable commitment to confidentiality, professionalism, targets and systems

Offer
You will be joining a company that wants you to succeed, we offer:

• A structured 38-hour work week with breaks.
• Attractive remuneration package comprised of a generous base salary plus Super.
• Work under industry leaders with unparalleled mentorship to foster your growth.
• Career progression opportunities with exciting Ghanem Group projects in 2025.
• Generous staff discounts across all Ghanem Group venues for you and up to 3 guests.

To learn more about this role, submit your application.

Please note that only candidates who have full working rights in Australia will be considered for this opportunity.

Melbourne, QLD, 6000