Duty Manager Job Description

Position Title: Duty Manager
Location: Port Fairy Victoria
Reports To: General Manager

Job Summary:

We are seeking an experienced and dynamic Duty Manager to oversee the day-to-day operations of our establishment. The ideal candidate will be a strong leader, skilled in both customer service and team management, with a passion for providing exceptional dining, bar & function experiences. You will be responsible for maintaining high standards of service, managing staff, ensuring smooth operational processes, and driving profitability while adhering to budgetary goals.

Key Responsibilities:

Operations Management:

• Oversee all hotel operations, ensuring efficiency and effectiveness in daily activities.
• Manage opening and closing procedures, inventory control, and supply ordering.
• Maintain high standards of cleanliness, food safety, and organization in both front-of-house and back-of-house areas.
• Ensure compliance with health and safety regulations, local laws, and company policies.
• Monitor daily financials and track key performance indicators (KPIs) to meet financial goals.

Team Leadership & Staff Management:

• Supervise, train, and motivate a team of servers, cooks, bartenders, and other hotel personnel.
• Conduct regular performance evaluations and provide constructive feedback.
• Schedule shifts, manage labor costs, and ensure adequate staffing during peak hours.
• Handle employee conflicts and foster a positive working environment.
• Lead by example in demonstrating excellent customer service.

Customer Service:

• Ensure a high standard of guest satisfaction by addressing customer inquiries, concerns, and feedback.
• Resolve customer complaints in a timely and professional manner.
• Maintain a welcoming atmosphere and foster positive relationships with regular and new patrons.

Financial Oversight:

• Control operating costs, including labor, food, and beverage costs, and minimize waste.
• Track sales trends and adjust staffing levels and inventory accordingly.
• Prepare and manage budgets, forecasts, and reports in collaboration with upper management.
• Implement strategies to increase revenue and profitability, including upselling, promotions, and improving service.

Marketing & Community Engagement:

• Collaborate with marketing teams to implement promotional campaigns and attract new customers.
• Organize events, special nights, or loyalty programs to boost customer engagement.
• Establish and maintain positive relationships with local businesses, suppliers, and the community.

Vendor & Supplier Relations:

• Manage relationships with suppliers and negotiate pricing and delivery schedules.
• Ensure timely inventory replenishment and reduce waste through effective stock management.

Qualifications:

Experience: Minimum of 3-5 years of experience in hotel/pub management or a similar role.

Education: High school diploma or equivalent preferred, but not required.

Skills:

• Strong leadership, interpersonal, and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of food and beverage operations, POS systems, and hotel management software.
• Strong problem-solving abilities and conflict resolution skills.
• Proficient in budgeting, financial analysis, and cost control.
• Excellent customer service and team-building skills.

Certifications:

• Food Safety Certification (required in most locations).
• Alcohol service certification, RSA required (if applicable).

Compensation & Benefits:

• Competitive salary based on experience.
• Performance-based bonus program.
• Health, dental, and vision insurance options.
• Paid time off (PTO).
• Employee discounts.
• Opportunities for advancement and professional development.

How to Apply:

Please send your resume and a cover letter detailing your experience and why you are an ideal fit for the role to [email protected].

The Stump is an equal-opportunity employer. We value diversity and encourage applicants from all backgrounds to apply.

This job description outlines the general responsibilities and requirements for the position of Restaurant Manager, but is not intended to be exhaustive. Duties and responsibilities may change as needed to meet the goals and needs of the restaurant.