• Ongoing full-time position
• Located in our South Grafton office
• Salary starting from $73,522pa + super
• Flexible working conditions

About the Role

In this role you will be working alongside members of the North Coast region Customer Service Team providing quality, customer focused services to a diverse customer base on matters within the responsibility of Local Land Services and a range of business support services that enable our organisation and its staff to effectively function.

Your responsibilities will include:

• Providing timely and consistent high-quality front-line customer service including initial advice, information, guidance, escalating and redirecting issues as required.
• Managing customer information to ensure confidentiality, accuracy and integrity.
• Providing high quality administrative support services including routine correspondence, landholder data management, capturing and maintaining records, and assisting with local office facilities, equipment, fleet and stores.
• Accounts receivable and payable services including taking payments, cash receipting, raising invoices, banking and purchase card payments in accordance with agency standards and procedures.

For more information on the role you can download the role description or reach out to Michelle Nelson, Team Leader Customer Service on 0429 550 566 or via email at [email protected].

About You

You act with integrity, value diversity and inclusion and enjoy working in a collaborative and supportive team environment. You will be an effective communicator with a passion for consistently providing a positive customer experience. You are motivated, able to think independently and work effectively in an often fast paced environment across multiple activities.

Applying is Easy

If this role sounds ideal to you, please submit your resume and a cover letter (of ideally no more than 2 pages) outlining how your skills and experience match what we are looking for. We will then get back in touch after the closing date.

Applications Close: Monday 30th June 2025 at 11:55pm AEST

What to Expect Next

Once you submit your application, you’ll receive an email confirmation. After the advertisement closes, all applications will be reviewed by the hiring manager and selection panel. If shortlisted, you may be invited to an interview—this could be in person, over the phone, or via video. You may also be asked to complete role-related tasks, such as a written assessment, skills test, or psychometric assessment. Reference checks will be conducted for candidates progressing to the final stages.

The successful applicant may also be required to undergo a police check, health assessment, and other relevant checks as part of the recruitment process.

If you require adjustments in completing your application, interviewing, completing any pre- employment testing, require information in an alternative format, or otherwise participating in the recruitment process, please let us know so we can assist. Send an email to [email protected] or contact the hiring manager listed above for a confidential discussion.

About us: Together, we are DPIRD

The New South Wales Department of Primary Industries and Regional Development (DPIRD) protects, supports and develops primary industries and regional economies.

Collectively we support strong and sustainable agriculture, forestry, fishing and mining industries, and regional economies. We actively manage our natural assets: our lands and soils, minerals, waterways and oceans, vegetation and forests.

The department brings together:

• Local Land Services
• NSW Resources
• Agriculture and Biosecurity
• Fisheries and Forestry
• Regional Development and Delivery.

With nearly 5,000 employees, and 75 per cent of the DPIRD team living and working in regional NSW, we are embedded in the regions we serve.

Diversity, equity and inclusion are central to the Department of Primary Industries and Regional Development. We are committed to fostering a workplace where everyone has the opportunity to thrive, reflecting the rich diversity of the communities we serve. We actively encourage individuals of all backgrounds – including but not limited to; gender, age, ethnicity, race, cultural heritage, disability, religion and sexual orientation to submit an application. We strive to ensure that every stage of the recruitment process and overall employee experience is accessible, welcoming and free from barriers.

Learn more about the benefits of joining our diverse and talented DPIRD team.

Additional Information

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next eighteen months.