Company description:

Department of Communities and Justice

Job description:

Client Services Officer (Grade 1-2)

Locations: Sutherland, Campbelltown and Wollongong (Illawarra South Region)

Salary: $73,522 - $79,931 per annum

Are you looking to start a meaningful career in the justice system? Join us as a Client Services Officer and play a vital role in supporting court operations and helping the community access justice services.

Current Opportunities:

• Sutherland Hub
• 1 x Ongoing full-time role
• 2 x Temporary full-time roles (12 months)

• Campbelltown Hub
• 1 x Temporary full-time role (12 months)

We're also creating a talent pool for future ongoing and temporary roles across the Illawarra South Region (Sutherland, Wollongong & Campbelltown). The pool will remain active for up to 18 months.

About us

The Department of Justice supports the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Courts and Tribunal Services manage and support the largest court and tribunal network in the country. There are 164 courts and tribunals throughout NSW, many in regional and rural areas.

About the role

As a Client Services Officer with Court Services, you will provide a range of clerical and administrative services including but not limited to, responding to customer enquiries, data entry and records management.

Court Services in New South Wales provide a range of essential functions to support the justice system and the community. These services ensure that the legal system operates smoothly and that individuals have access to justice and support throughout their court journey.

What you'll do

• You will assist with the effective operation of Court rooms, perform complex administrative services to meet statutory obligations and deliver high quality professional services to clients.
• Working as a member of a team, you will liaise with a wide range of stakeholders to provide high level clerical and administrative support services.
• Your familiarity and confidence with core office software applications or other technology will see you succeed in this role.

You will also:

• Support the efficient operation of the court, this includes effective communication with a wide range of stakeholders.
• Anticipate the requirements of the judiciary and other persons in the courtroom and provide a timely and effective response.

• Support the implementation of improved work practices and be able to work across different court jurisdictions.

To find out more about what a Client Services Officer does to support the NSW Justice system click here or download the Client Services Officer Role Description

What we're looking for

• People with great time management, organisational skills, and the ability to work in a fast-paced high volume work environment.
• You are proficient with different technologies or can quickly learn and use technology.
• Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a court environment.

Appointment are subject to reference checks. Some roles may also require the following checks/ clearances:

• National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
• Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Courts, Tribunals and Service Delivery support the NSW community by providing access to justice services, through the protection of rights and public safety initiatives.

Are you ready to join us?

Click apply, attach an up-to-date resume (max 4 pages) and a cover letter (max 1 page) with a brief outline on how you meet the requirements of the role.

During the online application process, you'll be asked to provide a response to the following two questions:

Question 1: Tell me about a time when a change in circumstances at work have forced you to adjust your plan or priorities. How did you respond? (max 500 words)

Question 2: Summarise a situation where you succeeded in persuading others to work more collaboratively so that better outcomes were delivered (max 500 words)

Applications close 23rd June 2025 at 11.59pm

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Martin Rands on 9542 0250 or at [email protected]

If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Natalie on 02 8688 7244 or at [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles within the Sutherland, Wollongong and Campbelltown Hubs and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/