About us

Kambu Health stands as a proud community-controlled, not-for-profit organisation that has been a pillar of Aboriginal and Torres Strait Islander health and wellbeing across the Ipswich and West Moreton region since 1973. Established in response to the urgent need for equitable, accessible, and culturally safe healthcare services. Over the decades, we have evolved into a trusted provider of health and community services while remaining deeply connected to the cultural values, traditions, and aspirations of the community we serve. Today, Kambu Health employs over 100 dedicated staff, offering a comprehensive range of integrated services, including primary, allied and specialist health services, early childhood education and family support programs, across multiple clinics and community centres.

Our work is firmly rooted in our commitment to promoting cultural authority, enhancing community wellbeing, and improving health outcomes for Aboriginal and Torres Strait Islander peoples. If you are interest in creating pathways for families to access the health, social, and educational services in a seamless, holistic manner that honours their cultural heritage and strengthens future generations, then Kambu Health is for you.

Values

Cultural Authority
We celebrate Aboriginal and Torres Strait Islander heritage, empowering individuals, and families to embrace their cultural identity in every aspect of care. We believe and action self-determination through choice, and holistic service practices.

Child-Centric
We prioritize children’s needs and well-being by integrating physical, emotional, and cultural dimensions into our services.

Accessibility and Inclusivity
We ensure fair access to services for all families, especially marginalised groups, through a "no-wrong-door" approach.

Collaboration and Excellence
We foster partnerships to enhance care delivery, striving for higher standards and continuous improvement in service quality.

Respect and Confidential Practices
We respect our community, clients and stakeholders maintaining confidentiality to build and maintain trust.

About the role

Provide outstanding customer support via phone, email, and in person

Handle inquiries, complaints, and feedback in a professional and timely manner

Maintain accurate records of customer interactions

Collaborate with internal teams to resolve customer issues

Promote our services and provide information to assist customer decision-making

About the successful applicant

To be successful in this role, you will have:

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Confident using computer systems and CRM software

Ability to multitask and thrive in a fast-paced environment

Previous customer service experience (desirable but not essential)

You should provide a resume and a cover letter (no more than 2 pages) addressing the selection criteria listed within the position advertisement in your application. Please apply online - applications will not be accepted if sent to the contact listed.

Find out more about working at Kambu Health at www.kambuhealth.com.au

Kambu Health is an equal opportunity employer committed to diversity.

Aboriginal and/or Torres Strait Islander Peoples are encouraged to apply.