About the Role:

In this role, you’ll be the first point of contact for guests, both in person and online. You’ll be managing reservations, assisting with check-ins/outs, supporting guests throughout their stay, and helping ensure smooth operations from start to finish.

About Us:

Q Stay is a leading private Holiday Accommodation Company managing close to 150 apartments throughout Surfers Paradise and Broadbeach. We pride ourselves on delivering an exceptional guest experience and maintaining the highest standard of service. As we continue to grow, we are looking for a passionate individual to join our team and help us make every guest’s stay unforgettable.

What You'll Be Doing:

Reception / Reservations Responsibilities:

Welcoming guests at check-in and ensuring a smooth departure at check-out.

Handling phone, email, and OTA (E.g, Booking.com, Airbnb) enquiries and bookings.

Managing reservations, payments, and guest records using our booking systems.

Coordinating with housekeeping, maintenance, and other departments to resolve guest issues quickly.

Signing in/out keys for tradespeople and agents as needed.

Maintain a professional front office environment and assist with light admin tasks.

Qualifications:

Required weekend work.

Previous experience in a similar role or a customer service environment is preferred.

Strong organisational skills and the ability to multitask effectively.

Are confident using booking platforms and guest management systems.

Excellent communication skills, with the ability to liaise and coordinate between multiple teams.

Comfort working independently while managing diverse tasks.

Familiarity with the Surfers Paradise and Broadbeach areas is a plus.

Benefits:

Supportive and hands-on management team.

Opportunities for career growth and professional development.

A vibrant and engaging work environment in the heart of Surfers Paradise.

Staff parking included.

Work in a varied, exciting role where no two days are the same.