Help Clients Stay, See Value, and Succeed

At Disrupt Digital, we help small businesses grow through high-performing digital marketing – and our Client Resolutions Manager plays a vital role in keeping that momentum strong.

As part of our Operations team, you'll support our Account Management division, acting as the go-to expert for client retention, conflict resolution, and strategic problem solving. This role has a clear mission: rebuild trust, re-establish value, and retain clients through empathetic, solutions-focused conversations.

You'll become an expert across both paid and organic media, developing persuasive, insight-led strategies that restore confidence and drive retention. Every day and every call will be different – and that’s where you’ll thrive.

What Success Looks Like

• Navigate objections and resolve tough client conversations with empathy and control
• Rebuild value through tailored, commercially-savvy messaging
• Manage and prioritise time effectively across multiple client escalations
• Operate confidently within HubSpot and other marketing platforms
• Develop strong working knowledge of Google Ads, Meta, SEO, and broader digital strategy

Your Day-to-Day

• Own the relationship with escalated clients – resolving concerns and driving outcomes
• Negotiate payment issues, cancellations, and complaints with a calm, commercial approach
• Collaborate with internal teams to strengthen strategies and reduce churn
• Maintain clear and consistent records of communications and agreements
• Analyse performance and identify opportunities to improve save rate and service delivery
• Contribute to continuous improvement by sharing insights with the broader AM team
• Balance competing priorities and manage deadlines with precision and professionalism

You Bring

• 2–3 years’ experience in sales, debt collection, customer success, account management or digital marketing
• A proven ability to handle objections, build trust, and resolve issues quickly
• Strong written and verbal communication to explain complex ideas simply
• A systematic and analytical mindset with strong attention to detail
• Resilience, empathy, and persuasive communication skills
• A natural sense of urgency and outstanding time management
• Commercial acumen and the ability to align client strategy to business goals
• HubSpot or CRM experience is a strong advantage

Perks & Culture

• Birthday leave, training & development opportunities
• Weekly Friday drinks and a fun, team-focused culture
• Exposure to a high-performing digital marketing environment
• A growing national business with strong career pathways
• Flexible work options and a Fortitude Valley HQ