About the role

We are seeking an experienced and organised Administration Manager and Support Worker to join our close-knit team at Thrive Support Services (J & S Cummins Pty Ltd) in Echuca, VIC. This is a full-time role providing essential administrative support and office management to our growing business.

Key Responsibilities

Rostering Management

Create, maintain, and adjust staff rosters to meet client needs and ensure compliance with award conditions.

Coordinate shift replacements and manage staff availability.

Communicate roster changes to staff in a timely manner.

Document Management

Maintain and update participant and staff records in line with privacy and compliance requirements.

Manage administrative filing systems, both electronic and physical.

Assist with audits and quality compliance documentation.

Administration Support

Provide administrative support to management and support staff.

Answer calls, respond to emails, and coordinate internal communications.

Order office supplies and manage office-related logistics.

Supporting the implementation of new processes and systems to improve efficiency.

Serving as a point of contact for employees

Coordinating office supplies, equipment, and maintenance

Support Work

Provide personal care, including showering, dressing, grooming, and toileting

Assist with household tasks like cooking, cleaning, and laundry

Support community participation such as attending appointments, shopping, or social outings

Encourage independence, dignity, and active living

Observe, document, and report on client progress and wellbeing

Assist clients in group activities and social interaction

What we're looking for

Proven experience in rostering management, preferably in the aged or disability care sector.

Strong computer literacy and familiarity with administrative software (e.g., Microsoft Office, rostering systems like ShiftCare or Deputy).

Excellent time management and problem-solving skills.

Ability to work both independently and as part of a team.

Knowledge of NDIS or aged care compliance standards (preferred).

Previous experience or willingness to perform support work when required.

Strong interpersonal and communication skills.

Current Driver’s Licence, National Police Check, and First Aid Certificate (or willingness to obtain).

Relevant qualification in business administration or community services (desirable).

What we offer

Opportunity to contribute to a purpose-driven organisation making a difference.

A supportive and collaborative team environment.

Ongoing professional development and training.

A role with variety — blending administrative leadership with meaningful client engagement.