About the Company
With locations in Barossa, Glenunga, Prospect & Unley Little City Coworking provides modern flexible workspaces through a range of coworking and office options.

Our members are a mix of business owners, remote workers and employees. We have a relaxed professional atmosphere with all the facilities required so members can be productive and connected.

About the Role

This role provides excellent work life flexibility and adaptability to meet the rest of your life’s commitments.
Your time will be 100% in our Glenunga Space. Start date early July.

It’s a permanent part-time position with weekly hours between 15-18hrs spread over 3 weekdays, most likely Mon, Wed & Fri - some negotiation on workdays may be possible. The start / stop times of each shift are negotiable. Ideally the daily hours are between 8:30 - 16:30.

We are looking for a self starter to manage our new Glenunga space and provide high quality customer service to our members. The majority of the role is in person, with a small amount of working from home possible, if desired.

Reporting directly to the Business Owner, you will be responsible for providing customer service to our members and guests to ensure a high level of member satisfaction.

You will be the first point of call for member interactions and inquiries for the space.

You will have one person who reports to you and who you manage - the Glenunga Community Coordinator.

General Duties

Meet and greet all members and ensure everybody knows your name and you become their port of call for all their daily needs.

Maintaining the quality and presentation of all common spaces through the day.

Troubleshooting facilities such as air-conditioning, security, cleaning, common areas and other facilities matters - On job training provided

Having a hand in every part of the member experience.

Overseeing and executing daily office operations

Manage all inbound enquiries

Provide tours for potential members

Onboarding and induction for new members to ensure a positive connection to the community

Inputting and maintaining accurate data across various platforms

Member invoicing

Being available to assist with call out issues after hours (very infrequent)

Setting up printer driver and access on people's devices

Showing new members on how to connect to printers, WIFI and meeting room AV equipment.

Weekly job role breakdown

Manage enquiries & tours : 20%

Upkeep of common spaces: 10%

Membership engagement: 40%

General admin 30%

Key Requirements

Minimum 2 years of customer service experience

Ability to connect well with people; warm and approachable

Strong verbal communication skills

Self starter who has the ability to work independently

Strong organizational and multitasking skills

Reliable

Passion for delighting customers

Professional demeanor

Desirable Requirements

Google suite experience - G Drive, G mail, Google docs & Google sheets

Cava experience

Online accounting software such as MYOB and Xero