As we continue to expand in the fast-paced world of promotional merchandise, we’re looking for a motivated, detail-loving, people-helping machine to join our team in a new role as Sales & Client Account Manager.

We’re looking for someone who naturally thinks like a business owner or maybe you were one. You understand why all the little things impact the big picture — whether it’s a missed deadline, a typo in artwork, or a delayed delivery. Some might say that person doesn’t exist, but we think we can find them. Is it you? You’ve got that sharp eye, high standards and the kind of accountability that says, “Don’t worry, I can handle this one”.

WHAT WE DO

The Branding Office is a dynamic and national award-winning promotional merchandise agency, providing businesses with high-quality, custom-branded products that elevate their marketing campaigns.

We have 2 showroom locations on the Sunshine Coast, Noosa to the North & Buddina to the South.

You will be required (and excited!) to split your week between our two showrooms. Your goal? Ensuring both locations maintain high standard of customer service and sales performance.

Our showroom hours are Monday to Friday, 8:30am to 5:00pm — with a well-earned early finish at 3:00pm on Fridays (because we believe in rewarding hard work). This is a full-time role, so part-time, casual hours or WFH aren’t on the table — we need someone all-in on the showroom floor and ready to grow with us.

The role will commence immediately for the right candidate.

WHAT YOU WILL DO
Sales & Client Account Manager

Showroom Sales. You will be the face of our brand, welcoming customers, understanding their needs and providing expert guidance on our products. Your goal will be to create an exceptional in-store experience that drives sales and builds lasting customer relationships.

Quoting & Lead Generation. You will be responsible for preparing accurate quotes and following up with potential clients to convert interest into sales. You will also play an active role in lead generation by identifying new opportunities, nurturing inquiries and maintaining a strong pipeline of prospective customers.

Client Inquiry Management – Online, In-Store & On the Road. Respond promptly and professionally to customer inquiries across multiple channels, including email, phone, website, in-person and while on the road visiting clients. Deliver clear, knowledgeable assistance to ensure each client feels supported and informed throughout their purchasing journey.

Client Presentations. You will be responsible for creating tailored presentations that highlight product features, benefits and solutions based on the client’s specific needs. This includes visual materials, pricing details and relevant product information to support sales discussions and proposals.

Administration Support. You will be maintaining customer records, processing orders and assisting with follow ups. While you don’t need to be an admin whizz, your contribution in this area will be essential to maintaining a professional and well-coordinated work environment and helping the team stay on track.

WHAT YOU OFFER US

You’ve worked in Sales or similiar role before and understand how to drive results, manage a sales pipeline and consistently hit targets. Whether it’s closing deals, generating leads, or boosting showroom performance, your ability to meet key performance indicators will be a strong asset in this role.

Strong communication skills, written, spoken and the occasional emoji.

Excellent organizational skills with the ability to manage multiple projects simultaneously and keep yourself cool. Ideally, you’ve worked in a small team where you had to wear 14 hats and spin 6 plates and somehow enjoyed the chaos!

Tech-savviness is a must. We use a variety of custom-built, industry-specific software, so you’ll need to be comfortable jumping into new systems, learning quickly and figuring things out as you go. Previous experience with all Microsoft Office packages is required — because your love language is Excel spreadsheets, Outlook and Word. We’re not here to teach you the basics!

Bonus points if you’re fluent in the language of the industry. Adobe Illustrator (for logo & artwork checks), Pantone library (because “lime” is never just green). Familiarity with decoration methods like screen printing, embroidery, digital transfer and pad printing is a huge plus — and if you can spot an artwork layout issue from 10 paces, we already like you.

A natural problem-solver. Some people freeze, some panic, some hope someone else fixes it. But you? You lean in. You untangle the mess, ask the right questions and somehow always manage to find a solution. We need that energy — someone who sees a challenge and says, “Alright, let’s sort this.”

A solid work ethic and zero need for hand-holding. You’re the type who figures things out on your own, no need for asking the “obvious” questions. You thrive in a fast-paced world, we work quick, you know your role matters and you take it seriously — not just as a key player in the business, but as a mentor and steady presence the team can count, especially when things get hectic.

WHY YOU WILL LOVE IT:

This role will keep you on your toes — there’s never a dull moment! You’ll have full support from the team and you’ll have access to a comprehensive online training platform that’s far from what you’d typically find – everything is in place for you to grow and succeed. Are you ready to run with it?

The promotional merchandise industry is fast-paced and genuinely exciting — it gives you the chance to collaborate with savvy business owners and marketing managers, big thinkers in their field, to design custom-branded products from an endless array of options and take a hands-on role in marketing campaigns that truly engage.

The fast-paced nature of the work, combined with the satisfaction of seeing tangible results, keeps things fresh, rewarding and far from ordinary. No two days are the same — and that’s exactly how we like it.

We are a small team and we all get along with a laugh each day. We want you to do well both professionally & personally, we value a supportive working environment and want you to learn and develop your skills further.

It’s not a too serious kind of place and no one will ever die over logos on a pen! We work hard, but we keep things fun, relaxed and focused on getting the job done with a smile and brightening the day of our clients.

SO YOU ARE KEEN AREN’T YOU ?

Send us your application now, we are sitting here waiting for you to submit it.

You’ve got to tell us why it should be you! So don’t be shy — make sure you show us how you tick all the boxes and why you’re the perfect fit for the role. No generic applications considered, we want to hear your story.

Good luck.