About the Role

Join a high-performing Customer Service team within a global trading business, where you’ll play a key role in supporting both customer and supplier accounts. As a Customer Service Administrator, you'll be responsible for the accurate and timely entry of contract data into SAP, while maintaining clear communication with customers, suppliers, and traders to ensure smooth and efficient order processing.

Key Responsibilities

• Create and maintain customer and supplier orders in SAP
• Record deal costs and process contract approvals
• Prepare and send sales contracts and confirmations, and update shipping information
• Coordinate vessel bookings, arrange cargo surveys, and manage shipping schedules
• Keep customers informed of order progress and follow up with suppliers
• Ensure timely receipt of shipping documents and process goods receipts in SAP
• Issue tax invoices, conduct customer credit checks, and compile weekly JIT reports

Requirements

• A proactive and results-driven mindset with strong communication skills
• Ability to work efficiently in a fast-paced, high-volume environment
• High attention to detail and strong organisational skills
• Eagerness to learn and take on new challenges
• Experience in Administration or a similar role, ideally with customer support exposure
• Previous experience in international trade or within Operations, Logistics, or Supply Chain will be highly regarded

About our Client

Located in Cremorne, our client is an international trade leader specialising in steel and related commodities. With a reputation for outstanding customer service and logistics support, they service a broad range of industries from a vibrant city-fringe location. They offer flexible working arrangements—three days in the office and two from home—with excellent access to public transport via East Richmond Station.

To apply, please follow the link below!