Our Story

Avery is about people, and celebrating their right to be who they want to be.

Avery has two parts: Avery Reconstructive and Aesthetic Plastic Surgery and Avery Aesthetics.

Avery Reconstructive and Aesthetic Plastic Surgery is a boutique plastic surgery practice, that supports people to make the medical and aesthetic choices that are right for them, without judgement and always with safety and ethical decision making at its core. Specialist Plastic Surgeon, Dr Gary Avery.

Avery Aesthetics is a skin health medispa dedicated skin wellness through premium laser, light, and other treatments.

Specialist Plastic Surgeon, Dr Gary Avery (FRACS) is the Clinical leader of both services, and we are located in a serene haven in the heart of Newcastle’s East End and home to Specialist Plastic Surgeon, Dr Gary Avery.

We hope to take care of people, as we would like to be treated ourselves. With respect, dignity, care, and expertise.

The Role

This is a new role - both arms of Avery are incredibly busy and we need a superstar to help our tight knit team continue to provide outstanding patient and client care. Therefore, we are looking for our newest Avery Care Coordinator to join our team of experienced and passionate individuals. There are currently 14 of us.

This is a career not a job - you have to want a long term dynamic position that is equal amounts challenging and rewarding. You will only be successful you have a solid background in administration, are emotionally intelligent, and always think how can I be better.

As an Avery Care Team Coordinator, you are the point of contact for our patients from the very beginning (first phone call) and throughout their journey with Avery.

You will be connecting with our patients over the phone and in person, liaising with external providers such as hospitals and health funds, project work, facilitating clinical photos and treatments, scheduling surgeries and managing a busy and evolving appointment schedule. You will have the ability to do all this with a high level of care and compassion for our patient’s experience. You MUST be an organisational whizz with the ability to make people feel at ease and your team supported.

Your Story

You are vibrant and caring, and your previous team will vouch for this.

You thrive on providing exceptional customer service - having honed these service skills in a professional or corporate environment.

You take pride in your work and are committed to being part of a small, and highly efficient, team. Your attention to detail is of a high standard.

Your excellent telephone skills make people smile when you speak to them on the phone.

You have a positive attitude, full of initiative. Your favourite saying is "is there anything I can do for you today?"

You look smart, because you are smart. Being a member of our team means that you understand personal presentation is important to us.

You are IT savvy, and know to always look out for more efficient ways to do things. You love lists, spreadsheets, and double checking.

You are an organisational wizard, and know that ‘time is of the essence’ and accuracy with communication demonstrates respect.

You will enjoy growing and learning in the team, and through our commitment to ongoing professional development and the evolution of Avery.

You love being busy and can cope with a high volume of work that is varied and requires different skill sets in action.

The essentials

You thrive in a collaborative team environment. You are a big picture person who understands and is aware of what your individual contribution means to the whole team.

Your attention to detail is exceptional.

You have excellent communication skills verbally and through the written word. You are articulate in person and own paper.

You have a passion for getting things done – accurately, efficiently and with a bit of pizazz! You understand that the workload may be intense, and this drives you to shine. If you are looking for a role that lets you coast this is NOT it.

What does “outstanding customer service” mean to you? People matter to you, you are calm and kind, and people leave an interaction with you feeling heard and valued.

You're a fast learner, you love feedback because it leads to growth and you have proven administration skills.

You are willing to be part of a small, close, and supportive team who trust each other and always put the functioning of the whole team and our patients first.

You must have at least 3 years in an administrative role - with clear stability in your employment history - and a personality that loves dynamic fast paced environments. You must want to work in this type of industry, but with an organisation that stands out because of its values and ethics. You must write a cover letter that makes us want to know you. Only apply if you have all of these requirements.

Salary

We realise knowing what the remuneration is for this role will be important to you, however at Avery whether you are the right fit for our team is the most important element we are looking for. Your experience will dictate what we are prepared to offer you, the unique individual you are. A rate between 35ph to 42ph is a starting point. We invest disproportionately in you for the first year.

So our first goal is to look at whether you are right for Avery (and vice versa whether Avery is right for you!), and then explore what remuneration package reflects your experience to date and expectations for the future given the role.

Does this sound like you?

Next steps:

Take a look at our website – averyplasticsurgery.com.au - and see if you can see yourself joining us.

Apply by clicking through the Seek link below and provide your resume and a cover letter responding to "The Essentials" and sharing with us why you make the perfect fit for this exciting role in our clinic. We will be unable to consider applications that do not provide a cover letter. A great well-thought-out cover letter will give us an indication of how interested you are in the role and if you have the administration skills required to cope with the requirements of the role.

There will be a comprehensive stepwise interview process including a trial, prior to any offer of the role so that you can see what being part of Avery looks like, and so we can also see if you will be a good fit for our team.

Finally

We are privileged to receive hundreds of applications for roles at Avery when we advertise, so we recommend making yours stand out (consider this your opportunity to make a fabulous first impression). When we see an amazing one, we will contact you ASAP. If you do not apply with the requirements set out here we will not respond to your application.

Good luck!