Are you a detail-oriented administrator with experience in service contracts and CRM systems? Jobwire is currently seeking a skilled Service Administrator to join a well-established client on a 2-month contract, based in Frenchs Forest.

This full-time role (Monday to Friday, 9am–5pm) is key to ensuring smooth service operations and accurate contract handling within a fast-paced, professional environment.

📌 Pay Rate: $40–$43 per hour + Super

About the Company:

Our client is a national leader in audio-visual integration and technology solutions, supporting some of Australia’s most recognised enterprise and government organisations. They specialise in delivering innovative AV environments—from boardrooms and training centres to national control rooms and collaboration spaces. With a strong focus on service excellence, they offer tailored support through managed services, installation, and technical expertise.

Key Responsibilities:

Service Onboarding & Project Transition

Conduct Gatekeeper (GK) checks for handover from Projects/Sales to Managed Services

Review handover documentation, escalate discrepancies, and ensure data accuracy

Liaise with Project and Account Managers to complete service transition requirements

Contract Creation & Management

Create and manage service contracts using CRM (Q360)

Link all documentation, define scope of works, and ensure accuracy of contract data

Populate welcome packs and SLA agreements for new customers

Maintain SharePoint records and communication with internal stakeholders

Service Renewals & Licensing

Prepare and process service renewal quotes and documentation

Update Q360 contracts based on renewal POs and instructions

Process license/warranty renewals and manage intercompany SLA purchase orders

Invoicing & Financial Administration

Generate and review invoices from service contracts and completed service tickets

Validate deferred revenue allocations and billing dates

Submit invoices to customers and provide monthly invoicing reports

Service Desk Support

Finalise and invoice completed service tickets in Q360

Perform final Gatekeeper checks for T&M (time & materials) jobs

Ensure accurate linking of tickets to service contracts and warranty records

Requirements:

Proven experience in administrative or service support roles (ideally within technical/managed services or projects)

Strong attention to detail and time management skills

Experience using CRM systems (Q360 highly regarded)

Confident in document handling, internal communication, and multitasking

Professional communication skills and the ability to work independently

What’s on Offer:

$40–$43 per hour + Super

2-month contract with potential extension

Monday to Friday, 9am to 5pm—no weekends!

Supportive team and structured handover

Work with a respected national technology integrator through Jobwire

Immediate start available