We are currently seeking a dedicated and professional Client Liaison Officer (CLO) to join our team. This role is integral to the organisation, with a primary focus on cultivating and maintaining strong, effective relationships with both external stakeholders (clients) and internal staff. The CLO plays a key role in understanding client needs and ensuring their satisfaction, while also contributing to the optimisation of revenue generation for the business. The ideal candidate will demonstrate exceptional interpersonal skills, a client-focused mindset, and a strategic approach to relationship management.

Essential Skills:

• Excellent oral and written communication skills

• Excellent analytical and organizational skills

• Ability to work within a team environment and autonomously

• A self-motivator, innovative and dedicated worker

• Healthcare experience

• Sales experience

Preferred Skills

• Experience in Community Care Coordination

Main duties

• Build and nurture strong relationships with hospital Discharge Coordinators, Social Workers, and GP practices.

• Conduct regular check-ins to understand clients' evolving needs and identify opportunities for additional support and services.

• Serve as a trusted advisor to clients, providing insights and recommendations to enhance their experience and achieve their goals for all areas of the business, including: Labour-hire, Home Care, Disability and Training.

• Act as a liaison between clients and internal teams to address and resolve any issues or concerns promptly.

• Investigate client complaints or service issues and work towards effective solutions, ensuring a positive client experience.

• Develop a deep understanding of each client's business objectives and align our products/services to meet those objectives.

• Provide feedback to internal teams based on client interactions to contribute to service enhancements and continuous improvement.

• Identify upsell and cross-sell opportunities, working closely with all internal teams to maximize revenue opportunities for the business.

• Maintain accurate and up-to-date records of client interactions, issues, and resolutions.

• Provide regular reports on client satisfaction, key performance indicators, and account health.