About Us

Telair Pty Ltd is a leading provider of telecommunications services in Australia. With a focus on innovation and customer satisfaction, we are committed to delivering reliable and cutting-edge solutions to our clients. Our team of dedicated professionals is passionate about helping our customers succeed, and we pride ourselves on our strong company culture and commitment to the communities we serve.

About the role

As a Billing & Collections Officer at Telair Pty Ltd, you will be responsible for managing customer accounts to ensure timely and accurate billing, as well as the efficient collection of outstanding payments. Based in our new Melbourne office, this full-time role offers the opportunity to work within a collaborative team, enhancing your expertise in billing, dispute resolution, and collections while contributing to the company’s financial stability.

What you'll be doing

• Handling customer billing and collections inquiries with a proactive and customer-focused approach.
• Investigating and resolving billing discrepancies while professionally managing customer disputes.
• Contacting customers with overdue accounts to arrange payment and negotiate settlements.
• Administering payment extensions, account suspensions, and service disconnections in line with company policies.
• Maintaining accurate records of all billing transactions, customer interactions, and payment histories.
• Identifying and escalating high-risk accounts for further review and action.
• Providing exceptional customer service by offering practical payment solutions that support customers in meeting their financial commitments.
• Working closely with internal teams to refine billing processes and improve overall efficiency in collections.

What we're looking for

• 1-2 years of experience in a similar collections or billing role
• Strong communication and negotiation skills, with the ability to handle difficult conversations professionally
• Excellent attention to detail and record-keeping abilities
• Proficiency in using customer relationship management (CRM) systems
• A customer-centric mindset and a commitment to finding solutions that work for both the customer and the company

What we offer

At Telair Pty Ltd, we believe in providing our employees with the support and resources they need to succeed. In addition to a competitive salary, you'll enjoy a range of benefits, including:

• Opportunities for career development and advancement
• Comprehensive health and wellness program
• Flexible work arrangements to help you maintain a healthy work-life balance
• Collaborative team environment with regular social events

Apply Now!

If you're ready to join a dynamic and growing team, we encourage you to apply for this exciting Billing & Collections Officer role at Telair Pty Ltd. Click the "Apply Now" button to submit your application. Please note this is an office-based role.