Help our students stay on track, not fall behind.

We’re the National Institute of Beauty, an RTO delivering Australia’s most practical online and in-person beauty courses. Our student-first reputation is everything, so when payments wobble, we fix the finances and protect the relationship. That’s where you come in.

What you’ll do:

Support, don’t strong-arm – contact students with overdue or failed payments, understand the “why,” and agree on realistic catch-up plans.

Reschedule with care – set up new payment dates, split instalments, or pause plans where appropriate, working inside the CRM and Payment Systems.

Keep the ledger clean – Ensure ethical, consistent, and compliant practices across all interactions, monitor daily payment reports, flag risks early, and maintain immaculate notes in our CRM.

Own the numbers – Contribute to the weekly “at-risk & recovered” stats so management can see wins and gaps at a glance.

Be the friendly expert – answer billing questions, email receipts, and guide students through self-service links or finance forms.

About you:

Customer-service heart, collections head – Empathetic and tactful approach, particularly when dealing with sensitive financial situations while still hitting recovery targets.

Organised & analytical – Attention to detail in spreadsheets, CRM fields, and dashboard filters are second nature.

Clear communicator – High-level communication and negotiation skills, both written and verbal. You write and speak with warmth and precision.

Process-minded – You’ll follow and help refine our processes over time to keep the business moving forward.

Experience in credit control, student finance, call-centre billing, or similar roles (education sector a bonus).

Why join us?

Great team environment: - we think you'll love working with us ! : )

Mission-led work – you help students complete life-changing courses.

Tools that make sense – Google Workspace, CRMs, Aircall, Payment Platforms.

Competitive salary - be rewarded for your efforts.

Ready to combine compassionate service with sharp collections skills?

Click Apply now!