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Collections & Student Finance Officer

National Institute of Beauty
Preston, VIC
A$70,000-$80,000 p/a + Superannuation
Call Centre & Customer Service → Collections
Full-time
On-site

Posted 17 days ago


Help our students stay on track, not fall behind.

We’re the National Institute of Beauty, an RTO delivering Australia’s most practical online and in-person beauty courses. Our student-first reputation is everything, so when payments wobble, we fix the finances and protect the relationship. That’s where you come in.

What you’ll do:

Support, don’t strong-arm – contact students with overdue or failed payments, understand the “why,” and agree on realistic catch-up plans.

Reschedule with care – set up new payment dates, split instalments, or pause plans where appropriate, working inside the CRM and Payment Systems.

Keep the ledger clean – Ensure ethical, consistent, and compliant practices across all interactions, monitor daily payment reports, flag risks early, and maintain immaculate notes in our CRM.

Own the numbers – Contribute to the weekly “at-risk & recovered” stats so management can see wins and gaps at a glance.

Be the friendly expert – answer billing questions, email receipts, and guide students through self-service links or finance forms.

About you:

Customer-service heart, collections head – Empathetic and tactful approach, particularly when dealing with sensitive financial situations while still hitting recovery targets.

Organised & analytical – Attention to detail in spreadsheets, CRM fields, and dashboard filters are second nature.

Clear communicator – High-level communication and negotiation skills, both written and verbal. You write and speak with warmth and precision.

Process-minded – You’ll follow and help refine our processes over time to keep the business moving forward.

Experience in credit control, student finance, call-centre billing, or similar roles (education sector a bonus).

Why join us?

Great team environment: - we think you'll love working with us ! : )

Mission-led work – you help students complete life-changing courses.

Tools that make sense – Google Workspace, CRMs, Aircall, Payment Platforms.

Competitive salary - be rewarded for your efforts.

Ready to combine compassionate service with sharp collections skills?

Click Apply now!


About National Institute of Beauty

Preston, VIC, Australia

This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.

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