About Us:
We are a leading energy consultancy based in Melbourne. For more than 20 years we have been delivering ‘best value’ energy contracts and solutions to our clients across Australia. Our products include Energy Procurement and Energy Management services designed to cut energy costs. Our clients include ASX200 companies, local and state governments, and thousands of businesses. We are progressive market leaders with numerous industry firsts. We are one of only 30 Embedded Network Managers nationally accredited by AEMO.

Job Summary:
The Energy Billing Officer will be responsible for the end-to-end coordination of accurate and timely bill generation, reconciliation and distribution of bills.

You will effectively analyse, monitor and resolve billing investigation, corrections, disputes, unbilled accounts, unknown consumers and conduct site billing profile audits.

Key Responsibilities:

Coordinate the end-to-end generation, reconciliation and distribution of bills;

Carry out review, investigation and resolution of high and low bill variances according to established processes;

Upload reads into billing platform and perform data entry on customer accounts;

Monitor and resolve issues via a shared inbox;

Prepare hardcopy bills for daily post collection;

Act as a primary contact for property and on-site managers, coordinating outbound site billing communications;

Coordinate field-based meter reader site reads and individual job scheduling daily;

Produce various billing reporting on a daily, monthly and quarterly basis; and

Build positive working relationships with internal and external stakeholders including site managers, meter readers, network providers and software providers.

Key Requirements

You have a positive, can-do attitude with an open mind;

You have exceptional attention to detail and accuracy;

You are an analytical and critical thinker – you enjoy hands on investigation and resolving issues;

Experience in data analysis, billing, and customer service roles

You take a focused and consistent approach in your work – particularly during high volume end of month processing;