About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

Join our dynamic sales and customer service team as an International Enquiry & Conversion Officer! In this role, you’ll use your strong communication and customer service skills to respond efficiently and warmly to enquiries from prospective international students. You'll be supported with extensive hands-on training and mentoring to help you build confidence and contribute from day one. Proficiency in English is essential, and fluency in an additional language relevant to our international student community is highly regarded.

Your core responsibilities include:

• Engage with potential international students through outbound calls, CRM, emails and follow-ups, understanding their needs and identifying opportunities to convert inquiries into applications and encourage students to accept their offer to study at Southern Cross University.
• Follow established systems, protocols, and procedures to ensure effective communication, providing timely and accurate information in response to prospective student inquiries through various channels, including phone, email, live web chat, and social media.
• Utilise the Customer Relationship Management (CRM) system for lead capture, reporting, and communication while maintaining accurate records. Assist with outreach conversion activities and promotional events, such as Open Days, by providing friendly and professional support to prospective students.

About you

You have excellent written and verbal communication skills. While not essential, proficiency in languages such as Mandarin, Hindi, Nepalese, Korean, Vietnamese, Sinhala, Tamil, Portuguese, or Bengali is highly valued. Your strong phone presence, cold-calling ability, and customer service skills help you engage confidently with prospective students. In addition, you will have:

• A relevant tertiary qualification at Associate Diploma level, and/or progress towards the completion of a Bachelor-level degree, and/or previous experience in an outbound call centre or a related sales position is preferred.
• Proficiency in Microsoft Office Suite and CRM software such as Microsoft Dynamics.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at either Gold Coast, QLD 4225, or Lismore, NSW 2480.
• HEW Level 4. The base salary ranges from $72,947 - $78,337 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $91,654 per annum.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEST, 20 June 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.