About us

Southern Cross University is a dynamic, ambitious institution focused on its purpose of changing lives through revolutionary learning and research with real impact. Our game changing Southern Cross Model brings a deeper learning experience, improving individual student outcomes, quality of life and a better way to learn. Our world-ranked research is driving positive impact for our communities, environment and economy.

Working at Southern Cross University combines a rare combination of being surrounded by ambitious students, dedicated colleagues and an environment of stunning natural beauty. We are leaders in our communities in the Northern Rivers region of New South Wales, Coffs Harbour and the Gold Coast and pride ourselves on helping shape a better tomorrow.

About the opportunity

The Student Support Officer (Orientation & Transition) plays a key role in creating positive, memorable first impressions for new students and helping them successfully transition into university life.

Working closely with the Student Support Coordinator (Orientation), you’ll help plan and deliver engaging orientation and transition events that build student connection and belonging – all with the goal of enhancing the student experience and improving retention.

Your key responsibilities will include:

• Supporting the recruitment, training and supervision of student leaders to deliver vibrant student-led events and activities.
• Collaborating with internal and external stakeholders to coordinate student communications, including social media, emails and promotional content for orientation and transition programs.
• Gathering and analysing feedback to evaluate program effectiveness and identify opportunities for improvement.

About you

You're a confident communicator with a natural ability to connect with students and build strong relationships across diverse teams. Your time management and organisational skills mean you thrive in busy environments, juggling competing priorities and keeping things running smoothly. To succeed in this role, you’ll bring:

• Relevant qualifications and experience in a student-facing university setting, or an equivalent combination of experience, training and knowledge
• Strong administrative skills and experience using systems like CRM and the Microsoft Office suite.
• A proactive, solutions-focused mindset with a commitment to delivering high-quality student support services.

Salary and benefits

Our staff benefit from flexible work arrangements, including hybrid work models, generous parental and carer’s leave provisions, wellbeing initiatives, employee assistance programs and professional learning opportunities. This position is:

• Full-time, continuing (permanent)
• Located at either Coffs Harbour, NSW 2450, Gold Coast, QLD 4225, or Lismore, NSW 2480.
• HEW Level 4. The base salary ranges from $72,947 - $78,337 per annum, plus 17% employer’s contribution to superannuation. The total remuneration package is up to $91,654.

Find out more about working at SCU by visiting Why Work at SCU.

Application requirements

Applicants must apply online and attach a CV and cover letter responding to the selection criteria within the position description by the closing date. Information to support you prepare your application is available on our website. If you experience difficulties applying online or need reasonable adjustments at any point in the application or interview process, please let us know by contacting [email protected].

Job applicants must be an Australian or New Zealand citizen, Australian permanent resident or currently hold a visa with ongoing work rights in Australia. Employer visa sponsorship is not available for this position.

Further information

To view the full position advertisement and details of the application process, please click on the APPLY button where you will be redirected to the Southern Cross University website.

Closing Date: 11.30pm AEST, 12 June 2025

Southern Cross University is committed to ensuring that the University reflects the rich diversity across the region in which the University’s campuses are located.

The University encourages applications from people of all ages, women, Aboriginal & Torres Strait Islander people, people living with disabilities, people from culturally and linguistically diverse backgrounds and people who are LGBTQI+.

We encourage applications from people with disability and will provide adjustments to the recruitment process upon request.

Together, we are Transforming Tomorrow.