Position: Student Connect Officer

Employment Type: Permanent full-time

Location: Sydney Olympic Park, NSW 2127

Salary: $70,000 + superannuation

About Us

Founded in 1917, the Australian College of Physical Education (ACPE) is one of Australia’s leading independent tertiary institutions, known for excellence in sport, health, science, dance, sports business, and teacher education. We are passionate about student success professionally and personally and we are looking for someone who shares that passion.

About the role

We are seeking a Student Connect Officer to support students throughout their academic journey. Reporting to the Dean and Student Connect and Engagement Manager, you will act as a link between students, academic staff, and support services in supporting student retention and engagement. The role is focused on creating a welcoming, inclusive, and supportive environment for both new and continuing students, thereby enhancing their overall academic experience.

Key Responsibilities:

Maintain New Students Enrolments (NSE) data ensuring timely reporting.

Monitor attendance records of NSE and Probation Condition students pre-census, including convening pre-census meetings.

Support student enrolment processes, study assistance, timetable, and MyGov queries.

Liaise with students for unit changes and course progression updates on Paradigm.

Provide access support for ACPE systems including updating information on the portal.

Provide administrative support and coordinate appointments and meetings across departments.

Assist the Student Support Coordinator with student retention and probation condition students.

Serve as a point of contact for new and late-enrolling students during onboarding and orientation.

Assist as a point of contact for front desk operations, ensuring all queries are addressed professionally or directed to the appropriate departments.

Assist with the coordination of facilities, events and functions.

About you:

Certificate IV or Diploma in Business Administration, Education, or a related field.

2–3 years in admin or student services (tertiary education preferred).

Current First Aid, CPR, and WWCC.

Role-Specific Attributes:

Student-focused and genuinely care about student wellbeing and success.

Empathetic, professional and approachable.

Composed and calm under pressure and able to handle sensitive information with discretion.

Excellent verbal and written communication.

Organised with sharp admin and multitasking skills.

Strong problem-solving skills.

A team player who’s collaborative and solutions oriented.

Adaptable and flexible in a dynamic environment.

Proficiency in student systems and platforms.

How to Apply:

Submit your application as a single PDF online, including:

A cover letter

A CV with contact details of two referees

Applicants must be Australian citizens, permanent residents, or individuals on a humanitarian visa. We are unable to sponsor an employment Visa.

Applications Close: 3rd July 2025, 5 PM AEST.

Applications will be reviewed upon receipt, and the position may close early if filled.

E-mail for queries: [email protected]

At ACPE, we embrace diversity and strive to create an inclusive workplace. All appointments are based on merit.

Visit https://acpe.edu.au/blog/ to learn about what makes ACPE Australia a great place to work for.

If you are proactive, student-focused, and ready to make a meaningful impact, we want to hear from you. Apply now and become part of a team that’s shaping the future of education in Australia.