Student Services Coordinator

Student Services

Continuing, full-time

$ 87,052 to $ 95,685 per annum (HEO6)

Plus 17% employer superannuation

Salary packaging options are available

20 days family and domestic violence leave available per annum

20 days gender affirmation leave per annum

10 days Aboriginal and Torres Strait Islander cultural and ceremonial leave per annum

5 weeks annual leave plus Christmas week shutdown, per annum.

Armidale based role

Applicants must have appropriate Australian work rights for the duration of this position (UNE will not provide sponsorship for this position)

Acknowledgement of Country

The University of New England (UNE) is a regionally based, globally networked university renowned for the quality of its student experience and the excellence of its research specialisations. In addition, UNE pioneered teaching to external students making it the most experienced provider of distance and innovative online education.

UNE emphasises its people, staff and students' growth and development. We aspire to be a leader in innovation and change and a centre for the Armidale and the North-West communities.

Equity, diversity and inclusion are central to the core values of UNE and we are committed to engaging, supporting and growing a richly diverse workforce. From the Oorala Aboriginal Centre at the heart of our campus, to the inclusive organisations such as the UNE Ally Network, the UNE Women’s Society, and the many international cultural groups - all will feel valued and respected at UNE.

You will embody the UNE values and strive to be Open, Enquiring, Exceptional and Making a Difference. Additionally, you will be committed to achieving the goals embedded in the Future Fit Strategic Plan Future Fit 2021-2030: Personalised Learning Journeys, Empowering Communities, and Building Resilience.

About the role

The Student Services Coordinator is responsible for high level data analysis and presentation, as well as effective and efficient administrative support and for the area. The coordinator will liaise with multiple areas of the university and monitor the activities and effectiveness of Student Services.

About you

To be successful in this role, you will have:

The ability to tailor your responses to clients from a mix of cultural, linguistic and socio-economic backgrounds and have sound communication skills;

Skills to research and analyse data to inform and support continual improvement initiatives;

A genuine desire to help students complete their academic journey;

The ability to work with complex rules and polices and communicate these clearly;

The temperament to work both directly supervised and more independently under general directions.

About the Group

The Student Services Division is responsible for all aspects of the student journey at UNE to ensure quality of provision from enrolment to graduation and what follows. Through institutional collaboration the Division supports the University's strategy, in ensuring all UNE students and UNE graduates have an experience which supports and enables their academic success and future life course progress.

Student Services meets the needs of students, members of the UNE community and external agencies by managing the links, information and infrastructure that enables students to progress to graduation. It is responsible for a broad range of services including Enrolment; International Student Services; Progression; Alumni Relations and Scholarships; and Student Connect.

About Armidale

Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquillity of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale’s natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience

Enquiries and additional information

To discuss this role please contact the Senior Manager, Student Services, phone: 02 6773 5063, email: [email protected] .

Closing Date: Midnight, 08 June 2025

Reference No: 225086

Please visit www.une.edu.au/jobs-at-une for further information about this position and other career opportunities at UNE.

To Apply

Submit your application through www.une.edu.au/jobs-at-une and refer to vacancy ref 225086.

Your application should be comprised of:

Covering letter;

Responses to selection criteria;

Current CV;

Commitment to Inclusion and Diversity

UNE is committed to building a diverse workforce and strongly encourage applications from Aboriginal and/or Torres Strait Islander Australians, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTQIA+ people.

About Our Process

At UNE, we are committed to employing individuals who meet the requirements of this role and align with our values. All applicants will be contacted and advised of an outcome. The successful candidate will be required to undertake pre-employment checks prior to commencing in this role as indicated in the position statement. Please visit our Privacy Statement to understand how your information is collected, stored, accessed and used.

National Police Check

If you are the successful candidate for this role you will be required to provide UNE with a National Police Check prior to your commencement. Please note that people with criminal records are NOT automatically barred from applying for this position (unless there is a particular requirement under law).