Customer Success Manager

Key points:

Lead product advocacy and become the trusted advisor.

Permanent position with career growth opportunities.

This role is a hybrid/remote role with regular travel

Company
Elected Technologies is a mission-led software company that partners with elected representatives and political parties to help them engage, organise and take meaningful action. Their platform is widely used by political professionals and is continuously evolving to meet sector needs.

Role overview
You will play a pivotal role in helping clients get the most out of the Elected Technologies platforms. Enable clients by encompassing the entire customer journey from onboarding, training, troubleshooting, engagement and strategic insights.

This is a role where you will work with and empower users of a software platform that services political offices across Australia and has a client base that is global with a head office in the UK. This role will have you guiding clients through best practices, providing strategic and technical support, and will allow you to grow into a senior client success position.

What they are looking for:
You are a capable communicator with technical aptitude and a customer-focused mindset. Your background includes client support, training or success roles, ideally in tech or SaaS. You are comfortable with ambiguity, adept at problem solving, and excited by the intersection of technology and public impact.

Key responsibilities:

Provide responsive support and proactive training to users

Guide best practice use of the platform, including telephony and advanced tools

Onboard new clients and manage their go-live process

Maintain deep knowledge of the product to act as a subject matter expert

Develop user-friendly resources and training materials

Analyse user data to identify trends and adoption opportunities

Test new features and deliver structured feedback to the product team

Communicate client insights and feature requests internally

Maintain accurate support records and drive continuous improvement

The skills, knowledge and experience you bring:

Proven experience in customer success, support, or client training

Excellent communication and problem-solving skills

Technically proficient, with familiarity in tools like Google Workspace

Organised, detail-oriented, and responsive

Experience in political campaigns or party operations (bonus)

Comfortable with remote work or located in Adelaide

Able to manage multiple client expectations and time-sensitive tasks

Role Details:

Full-time or four-day week available

Adelaide-based or remote with regular travel (up to twice/month)

Flexible structure with scope to evolve into a senior position

Culture of the Business:
Work in a values-driven team committed to enhancing political engagement through technology. You’ll collaborate closely with local leadership, impact user experience directly, and contribute to an evolving product that supports democracy.

If this sounds interesting to you, please contact Mehdi Haderbache on [email protected] or call me on (08) 7092 1289.