Customer Success & Sales Support Officer – Immediate Start

Are you a people person who loves wellness, thrives in high energy environments, and is hungry to sell?

Join SDS Australia (www.sdsaustralia.com) – a rapidly growing wellness brand and a leader in premium bespoke sauna solutions, wellness products, and a trusted Australian timber reseller. Since 2003, we have been synonymous with craftsmanship, innovation, and excellence.

We’re driven by one vision: To become the exclusive high-end distributor of health & wellness solutions from prominent brands in the Southern Hemisphere.

Our clients? Australia’s top architects, developers, and wellness-conscious homeowners.

Our products? The best saunas, heaters, and accessories sourced from Europe and built to last.

Our vibe? Fast-paced, transparent, team-first, and full of opportunity.

We’re always open to welcoming motivated individuals into our growing team—people who are curious, driven, positive, and laser-focused on turning leads into loyal, happy customers.

What You'll Do

This is a full-time customer support and internal coordination role. You’ll:

Be the first point of contact for all phone, email, and online enquiries

Triage enquiries and direct them to the appropriate SDS team (Sales, Service, Logistics, Technical, etc.)

Respond to customers with professionalism and warmth, ensuring expectations are managed clearly

Follow up to ensure resolutions are executed and nothing falls through the cracks

Monitor response time targets and ensure communications are prompt and on-brand

Support the Sales and Operations teams with admin tasks, scheduling, and service coordination

This role is ideal for someone eager to apply their entrepreneurial mindset, customer obsession, and strong communication skills to provide expert advice and build rapport with residential clients, builders, architects, and project managers.

What You'll Bring

Proven experience in a customer service, front desk, or internal support role

A warm, clear, and professional communication style

A bubbly, upbeat, and team-first personality

Natural organisational skills and a love for follow-through

A team-first attitude—you love making others’ jobs easier and smoother

Resilience under pressure and ability to stay calm and helpful in busy moments

Curiosity about how things work: how our products are installed, built, and used

Tech confidence—comfortable using CRMs, shared inboxes, online forms, and internal systems

Willingness to go above and beyond—including helping teammates when things get messy.

Bonus: familiarity with the wellness, building, or logistics industries is a plus (but not required)

Construction knowledge isn’t required—but you should be eager to learn how a sauna is built, how materials differ (especially timber), and how to recommend the right fit for each client.

What Success Looks Like

Customers receive prompt, accurate, and friendly communication

Internal teams are supported with timely, well-triaged information maintaining high-quality customer experience

Fast, accurate follow-through: calls, quotes, invoices, service tickets

Data hygiene in the CRM

Being the kind of person customers and teammates love working with.

Nothing gets missed—follow-ups are done, outcomes are confirmed

You become the go-to person for coordination, updates, and smooth internal handovers

Why Join SDS Australia

Grow your career as part of a fast-scaling wellness business with national ambitions

Commission & overtime opportunities on top of your base salary

Work with premium European wellness brands and high-end clients

Free onsite parking + 1-minute walk from Milsons Point train station

Enjoy a gourmet lunch daily—because great food fuels great work

Flexibility: work from home one day per week (optional)

IMPORTANT

We’re fast-paced, ever-evolving, and team-focused.

This role is perfect for someone who thrives on being the backbone of the customer experience—not someone looking to coast. We move fast, wear many hats, and need people who are humble, hungry, honest, and positively relentless.

If you’re not obsessed with delivering great result, support, learning even dat and keeping things moving—this isn’t for you.

We don’t accept online applications. Show up.

Come to our Milsons Point office in person (Mon–Thu, 12–6pm) and excite us:

What great customer service means to you

How you keep things organised under pressure helping a team succeed behind the scenes

Tell us what you’ve tried and failed at—because we’re not looking for perfection, we’re looking for resilience

If you’re ready to make a difference in the wellness industry and thrive in a role where your dedication to customer satisfaction will shine, start your journey with SDS Australia.

NOTE: Do not apply online. Due to high volume, online applications will not be reviewed or responded to.

SDS Australia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.