Salary range $74,799 - $82,811 plus statutory super.

Do you thrive on providing excellent customer service? Do you enjoy working within a collaborative environment where no day is the same?

If you fit this profile, then you could join the dynamic Teacher Engagement and Registration Branch at VIT with an exciting and challenging mandate to enable quality teaching and provide for the safety and wellbeing of children and young people.

The Teacher Engagement and Registration Officer role offers an outstanding career opportunity for a professional who is passionate about using their expertise to support VIT in its regulation of Victorian teachers.

Be part of a forward-thinking, risk-based regulator where ideas and opinions are valued.

About the role

The Teacher Engagement and Registration Branch is responsible for inbound stakeholder engagement, primarily through a contact centre (phone and email). The Branch is also responsible for the assessment of applications for teacher and early childhood teacher registration in Victoria.

Reporting to a Team Leader, the role handles telephone and email enquiries from applicants, teachers, principals, early childhood managers, employers and members of the public. The role will also require the assessment of teacher registration applications, in line with legislative and policy requirements.

Contact centre work may be undertaken under a scheduled roster model.

Key accountabilities include:

• explaining concepts and policy positions to teachers, principals, early childhood leaders, employers and other stakeholders in relation to queries regarding teacher registration and related applications
• identifying and proposing workable solutions to problems
• initiating improvements to process delivery in the Branch
• effectively utilising existing systems to capture and record registration activities, and contribute to the development of VIT business systems.

About you

As an experienced customer service, contact centre and / or application assessment professional, you will have experience in dealing effectively with a wide range of stakeholders, and ideally a passion for child safety and experience working within the education sector.

You will have strong communication skills combined with a highly organised approach and a proven track record in delivering superior customer service via phones and email. In addition to this, as the successful candidate, you will have:

• demonstrated problem solving skills, underpinned by sound analytical capability
• demonstrated ability to establish and maintain productive working relationships
• able to demonstrate flexibility, resilience and a strong attention to detail
• experience in a high-volume customer service environment would be highly regarded
• experience in a registration, license or membership processing environment requiring the application of legislation and/or policy is desirable.

How to apply

Please submit your resume and cover letter (no more than two pages) addressing the key selection criteria outlined in the attached position description.

To discuss this role further, please contact Peter Meares, Assistant Manager, Teacher Engagement and Registration Branch on 03 8601 6172 or by email at [email protected]

Recruitment and selection process

Our recruitment and selection process is based on the public sector employment principles and will include the following overarching principles:

• our decisions will be based on merit - we will assess each applicant's skills, knowledge, attributes and qualifications objectively against the key selection criteria
• we will be fair, reasonable and equitable - we will provide equal employment opportunities
• we will be objective
• we will comply with our privacy obligations during the recruitment and selection process.

During the recruitment and selection process, shortlisted applicants may be asked to submit to various assessment tools and pre-employment screenings. This may include consent to conduct a nationally coordinated criminal history check.

The VIT is committed to providing and maintaining a safe working environment for its employees and stakeholders. We require all employees to comply with VIT's vaccination policy.

Applications close: 11.59pm Sunday 22 June 2025