Q&A Market Research is a proudly independent and Australian-owned market and social research company based in Milton, Brisbane.

We are seeking experienced Call Centre Supervisors and Team Leaders to join our existing supervisory team.

The call centre operates from 9:00am to 8:00pm on weekdays and 9:00am to 5:00pm on Saturdays. The role would suit applicants looking for a full-time workload, and permanent positions are available for the right candidates.

Our call centre is a fast-paced, outward-bound market and social research environment. We are committed to a vibrant and sustainable research industry, grounded in quality, trust, accountability, and a willingness to embrace new ideas.

Applicants must have proven skills and experience in the following key areas:

Recent experience as a supervisor or team leader in a call centre environment

Exemplary communication skills, both written and verbal

Advanced proficiency in Microsoft Office, especially Excel

Outstanding interpersonal skills and the ability to lead a team

High emotional intelligence and personal integrity

Ability to prioritise tasks and maintain a high attention to detail

Strong organisational and time management skills

Ability to work under pressure in a fast-paced, constantly changing environment

Ability to meet predetermined time frames and project deadlines

To apply:

Please send a cover letter and CV to [email protected].
In your cover letter, please respond to each of the key requirements listed above, providing specific examples that demonstrate your experience and suitability for the role.