At Harbourside Port Stephens, our vision is to be the trusted leader in aged care for our community. We offer vibrant residential, home care and retirement living services – underpinned by safe, respectful and personalised care.

We are currently seeking a passionate and detail-oriented Clinical Quality & Improvement Manager to support quality systems and clinical governance across our services. This is a vital role in ensuring ongoing compliance with Aged Care Quality Standards, coordinating training and audits, and driving continuous improvement initiatives that enhance the lives of those we serve.

About the Role

Working closely with internal teams, you will:

• Monitor and support compliance with Aged Care Quality Standards and relevant legislation

• Coordinate internal audits, maintain quality registers, and assist with accreditation preparation

• Maintain quality registers and track continuous improvement activities.

• Liaise with clinical and operational teams to ensure communication of quality issues

• Monitor and undertake incident reporting through the Serious Incident Response Scheme (SIRS)

• Assist in preparing reports for the CEO and relevant Board committees.

About You

Qualifications & Experience:

• Diploma or equivalent in Health, Nursing, or Quality Management

• Certificate IV in Training & Assessment (desirable)

• Experience in a clinical, aged care or quality support role

• Understanding of Aged Care Quality Standards and compliance frameworks

• Exposure to audit and improvement planning (desirable)

Skills & Attributes:

• Exceptional attention to detail and documentation accuracy

• Strong communication and interpersonal skills

• Organised and capable of managing multiple priorities

• Collaborative approach and team-focused mindset

• Problem-solver with initiative and a passion for quality care

Why Join Harbourside Port Stephens?

• Be part of a supportive and values-driven team

• Work for a trusted local organisation with a strong community focus

• Enjoy opportunities for professional development and career progression

• Help make a real difference in the lives of older Australians

Our Values – CARE + Community

We live by our values of Compassion, Accountability, Respect, and Excellence, with a deep connection to our community.

Apply Now:

If you're passionate about quality care and want to make a meaningful impact, we'd love to hear from you.

To apply or learn more, please contact [email protected]