Come transform the future with us!

We are looking for an experienced Sort Supervisor to lead the growth of our expanding Sort team and operations. With a strong emphasis on safety, compliance, culture, and operational efficiency, you will play a critical role in scaling our processes.

About the Company:

Dragonfly stands for a different way of doing e-commerce delivery in Australia. Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

About the Role:

The Sort Supervisor is vital in optimising the sortation team and its procedures. Your responsibilities include guiding the Sort team through operations set up, unloading trucks, parcel sorting, staging, and cleanup, all within designated timeframes to ensure seamless daily operations. As a leader, you will offer continuous training, support, coaching, and direction to all members of the Sort team.

You will cultivate and nurture strong working relationships with key stakeholders, including Independent Delivery Contractors, ensuring a customer-focused approach in all interactions. Additionally, you will implement and uphold safe working practices to guarantee compliance and maintain a safe work environment for all Dragonfly team members, partners, and station visitors. Your motivation will stem from a commitment to continuous improvement and driving the achievement of KPIs and objectives.

Schedule: Tuesday to Saturday, with start times from 2:00am.

Key Responsibilities:

Ability to lift and load heavy packages (up to 25kgs) safely.

Plan, direct, and monitor the Sort team to meet productivity and service benchmarks.

Effectively prioritise workflows to ensure deadlines are met and adapt to shifting priorities.

Ensure proper equipment usage to prevent maintenance issues and operational disruptions.

Effectively manage the Sort schedule and staffing levels in line with budgets and forecasts.

Ensure strict compliance with all processes, procedures and safety practices.

Communicate and direct the linehaul and contractor drivers when receiving or dispatching freight.

Ensure the completion of all processes, including set-ups and pack-down, within allocated timeframes.

Conduct comprehensive audits and checks for racks and mis-sorts, analysing trends and improving processes to minimise errors.

Identify areas of improvement in delivery centre processes and provide any recommendations to the Station Manager.

Proactively recruit and onboard Sort Team members in preparation for increased volumes and peak periods.

Develop and nurture positive working relationships with both internal and external stakeholders, ensuring effective communication and collaboration that drives the team toward achieving operational goals.

Lead by example, offering ongoing coaching and support to team members, empowering them to meet and exceed performance targets while contributing to a high-performing team culture.

Continuously uphold and promote Dragonfly Shipping’s core values of innovation, customer focus, teamwork, and diligence in all aspects of your leadership and decision-making.

Required Qualifications and Experience:

2+ years’ experience at a managerial level in a fast-paced environment in the transport/logistics industry.

Valid Forklift License (highly desirable).

Ability to effectively prioritise workflow to ensure deadlines are met, adapting to shifting priorities and supporting the implementation of continuous improvement.

Strong interpersonal skills including leadership, conflict resolution and team building abilities.

Demonstrates a positive and professional attitude with a hands-on, team-oriented work style.

Proven leadership abilities to guide a team working in a fast-paced environment to ensure accuracy, compliance, and a culture of excellence.

Why Join Dragonfly Shipping?

Competitive remuneration package.

Dynamic team-oriented, supportive environment.

Growth and development opportunities in both Australia and Canada.

Opportunity to make a genuine impact and be a part of a rapidly growing Company.

Lead the charge, sort the flow, and keep operations in motion - Supervise the team that delivers results daily!

Sending packages should be simple.
Dragonfly stands for a different way of doing e-commerce delivery in Australia.
Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.
At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.
Welcome to Dragonfly.