Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest Williamstown North is locally owned and operated.

Quest Williamstown North is a 62 room, resort-style property located on beautiful Jawbone Nature Reserve, 15 kilometres west of Melbourne CBD.

At Quest Williamstown North, we’re on the lookout for a new Front Office Receptionist to join our team on a casual basis working 15-25 hours per week. Full weekend availability is a must have requirement for this role.

The Role

Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.

The Ideal Candidate

Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a team orientated ethos. Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer facing roles eg retail. The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.

With flexible working hours on a rotating roster this role is perfect for a university student.

The Opportunity

The role presents a great opportunity to work at a unique, resort-style property, in a dynamic, fast-paced environment, under the banner of the Quest brand. Our small front office team is friendly, successful and interested in your career growth and advancement. Terrific working conditions are on offer, including provision of a corporate uniform, staff, family and friends rates for leisure accommodation with Quest nationally, onsite parking, team and individual incentives and online learning.

Applications

To apply, please direct your letter of application and CV to Caiti & Izzy - Front Office Managers - Quest Williamstown North