Benefits

• Full Time job on Sydney Northern Beaches and Sydney North Shore
• Work with a great team and supportive work environment
• Save time by working very close to public transport
• Clinic Operating Hours Monday 0830am -530pm (38 hour work week)

The Vacancy

This Medical Specialist Practice is one of Sydney’s most respected specialist clinic(s) . With a strong reputation for excellence and personalised care. The clinic has a modern, patient-centric experience supported by a collaborative clinical team. As they expand, they are now seeking two polished, professional, and service-focused Patient Services Officers to join their clinics in Sydney's North Shore and Northern Beaches.

Why Join?

• Be the welcoming face of a prestigious private clinic
• Work with experienced health care professionals
• Be part of a well-established team committed to excellence
• Long-term opportunity with full-time hours and career growth potential

About the Role

This is a permanent full-time role suited to an individual with exceptional presentation, emotional intelligence, and strong interpersonal skills. You’ll play a pivotal part in ensuring patients feel welcomed, informed, and cared for—across every touch point of their journey.

Your responsibilities include:
Reception & Customer Service

• Greet patients warmly and manage check-in/check-out process
• Maintain a polished, professional reception environment
• Coordinate patient enquiries and appointment bookings
• Open and close the clinic as part of a shared roster

Medical Administration

• Create, update, and maintain patient records
• Scan, file, print forms, and manage clinical documentation
• Respond to emails, letters, and referral correspondence

Clinical Support & Billing

• Prepare patient packs and assist with post-consultation queries
• Process Medicare claims and issue invoices/receipts
• Handle EFTPOS, credit card, cash, and cheque payments
• Balance daily payments and support electronic systems

What We’re Looking For Previous experience in a medical specialist practice or GP facility is essential

• A natural communicator with a caring, service-first approach
• High attention to detail and time management skills
• Tech-savvy and confident using modern systems
• Impeccable grooming and professional personal presentation
• Able to remain calm, composed, and efficient under pressure

How to Apply

This is an exclusive assignment being managed on retainer by HPG Connect. To express your interest, please apply directly or contact Sandra Louey for a confidential discussion.
Sandra Louey Specialist Recruiter – Medical | HPG Connect 0403 039 232 | [email protected]