Company description:

About Brisbane Catholic Education
Brisbane Catholic Education (BCE) is a vibrant learning community within the Archdiocese, employing over 12,000 people across a diverse range of positions. As the largest provider of Catholic education in Queensland, BCE is dedicated to delivering high-quality education from Prep to Year 12. Through strong partnerships with parents, governments, and the wider community, BCE fosters social responsibility, self-discipline and Catholic values in all its students. We offer a supportive working culture where care for the individual is an important part of our ethos. Arrive at work every day to a welcoming and compassionate environment, knowing that you'll be supported to take care of what's important to you. Learn more about Brisbane Catholic Education.

Job description:

About our team
The Digital Platforms team is responsible for BCE's Foundational Technology, Security Operations, Service Operations and School Technology within Information and Technology. The team ensures that the networks and supporting technologies for employees, schools, and students are secure, accessible, effective, and well-managed. Our agile team delivers high-performing infrastructure and systems, providing responsive IT support, managing cybersecurity, and guiding best-practice IT operations in schools. Join us in delivering high-quality IT services and innovative solutions that support BCE's mission and vision.

Summary

Leverage your expertise in strategy and collaboration across Brisbane Catholic Education, driving enhancements in operational efficiency. Lead the Service Operations Team in providing high-quality, customer-focused support. Coordinate day-to-day IT operations including the Service Desk, incident and major incident response, and end-user support across BCEO. Manage and advise on service delivery by ensuring adequate Service Desk staffing, acting as Change and Problem Manager for IT, refining service request processes, and engaging with managers and product portfolio coordinators to ensure timely resolution of incidents and requests.

• Location: BCE Office - Woolloongabba
• Work hours: Full-time | Flexible working arrangements available
• Salary: $150,827 - $167,579 plus super
• Status: Permanent (continuing)
• Ad Close Date: 16 June 2025

About the opportunity

In this position you will be responsible for:

• Lead and deliver strategic objectives aligned with the organisation's IT Service Management and Service Operations goals, providing expert advice to enhance efficiency and outcomes.
• Manage high-performing teams across functional areas, ensuring effective workforce planning and delivery of team goals.
• Analyse trends in incidents and requests to inform strategic direction, policy, and process improvements through data-driven insights.
• Develop and implement strategic processes including risk planning, contingency, and change management to support the rollout of new services.
• Optimise service delivery by managing resources, setting standards, and creating operational frameworks that support long-term outcomes.
• Provide technical leadership and specialist advice, staying current with developments in BCE's IT knowledgebase to enhance end-user self-service and support.
• Collaborate with stakeholders across all levels to assess change impacts, facilitate readiness, and ensure smooth transitions for business and school teams.
• Oversee third-party supplier engagement and ensure delivery of agreed outcomes.
• Demonstrate deep expertise in ServiceNow, leading end-to-end implementations and optimising workflows to enhance service delivery, streamline operations, and drive continuous improvement across cross-functional teams.

About you

To be successful in this position you will bring relevant contemporary skills and experience including:

• Undertaking the development and review of strategic processes.
• Being responsible for the implementation and delivery of strategic objectives and attainment.
• Identifying function area needs for now and the future.
• Proven ability to lead teams and manage resources effectively to deliver strategic and operational outcomes.
• Skilled in analysing service trends and implementing improvements that align with organisational goals.
• Stakeholder engagement across an organisation at a Senior level.
• Managing teams across different function areas.
• Tertiary qualifications in business, commerce, information technology, information systems, or a related field (post-graduate qualifications preferred).
• Previous experience in a similar role is highly regarded.

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment
• Positive Notice Blue Card for working with Children.

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards. Learn more here: The Rome Call for AI Ethics and Microsoft Australia News Centre
• Salary packaging and salary-sacrificing options Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.

Please note applications for this position may be considered as they are received, and an appointment made prior to the advertised close date.

Everyone at BCE models and fosters a commitment to the safeguarding of children and promotes a culture where student protection is everyone's responsibility. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

Equity and inclusion are at the core of our Catholic values and we recognise the benefits of a diverse workforce. We encourage and welcome candidates from all backgrounds to apply for this position.

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