DescriptionThis role is a key member of the Operations team, working in a hybrid capacity between our Customer Support and Order Fulfilment teams to deliver exceptional customer service/ experiences – respond to customer enquiries via phone, email, or chat in adherence to service level requirements and standards

This role is based in our Brisbane office and on a casual basis.

Key Responsibilities

• Work with external suppliers/authorities to ensure successful delivery of service requests
• Proactively escalate complex or outstanding items both internally and externally with suppliers, mitigating impacts to the business and customers
• Accurately document customer interactions and outcomes in internal systems
• Meet individual and team performance targets, with a strong focus on customer satisfaction
• Maintain up-to-date knowledge of Dye & Durham products, services, and policies
• Contribute to a supportive and team-oriented environment

Skills, Knowledge & Expertise

• Experience within a customer service role or data entry
• The ability to handle a high volume of customer requests within tight deadlines.
• Well-developed customer focused and interpersonal skills, including the ability to negotiate and resolve conflicts, build effective relationships and work through complex, confidential and sensitive matters.
• Excellent written and verbal communication skills
• Competent level of ability with Microsoft Office products and experience managing multiple systems desirable
• Ability to work autonomously in a collaborative team environment
• Demonstrated ability to analyse problems and provide meaningful solutions that maximise client satisfaction
• Experience using help desk management solutions (Zendesk, Jira, etc) highly desired, but not essential

Job BenefitsAt Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering a range of learning and career opportunities through mobility and learning. We offer a host of benefits including additional personal leave, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.