• Central Brisbane CBD location
• Long term assignment with potential to extend
• $49.40 + Super
• Monday - Friday (rosters between 9am and 5pm)

Our client is a Trustee service who provide a financial decision-making advocacy, dedicated to safeguarding the rights, interests and wishes of its customers.

The Role

A Customer Support Consultant is responsible for assessing and fulfilling financial management of their customers needs by applying knowledge, empathy and professionalism. As the direct point of contact for customers through inbound and outbound calls, you will resolve enquiries for, and make decisions with, customers who do not have the capacity to manage their own financial and legal affairs.

High volume Contact Centre - extensive telephone interactions with customers.

• You will ensure that the customers experience a smooth and efficient service
• You will be approachable and empathetic, focusing on achieving a first contact resolution
• Strong attention to detail, accountable with good problem solving capabilities
• Must be resilient due to customers who at times may be distressed or upset
• Collaborative team player - supportive of others
• Able to multi-skill whilst working effectively in a busy environment with competing priorities
• Confident working across multiple systems

You will deal with complex and emotive situations and behaviours including customer aggression in providing services to members of the community who are experiencing vulnerability or grief. We encourage you to consider your personal resilience, and the self-care regime and coping strategies you'll employ as we value your mental health and want you to thrive in this rewarding role.

Due to the nature of the role and the possibility of extension you must be a Permanent Resident or Australian Citizen - we will not be progressing applications holding a Working Holiday Visa.

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