Join the Buildfix Team and Help Us Wow Our Clients!

Buildfix is expanding, and we're on the hunt for a dynamic new team member to join us in our mission to amaze and impress our clients every single day.

As our Client Engagement Coordinator, you'll be the vital first touchpoint for our clients, playing a key role in their journey with Buildfix. Your responsibilities will include managing client inquiries, coordinating assessments, and ensuring a smooth, exceptional client experience from initial contact to the completion of our top-flight services. We're looking for someone with excellent communication skills and a high level of English proficiency who can make every client feel valued and supported.

About Us:

Buildfix is a nationwide leader in building repair, known for our innovative solutions and outstanding services. We take immense pride in our professionalism, expertise, and unwavering commitment to customer satisfaction. Don’t just take our word for it – check out our glowing reviews on Google and Trustpilot!

Why Buildfix?

At Buildfix, we believe in fostering a positive and enjoyable work environment where every team member can thrive. Join us, and you'll be part of a supportive, energetic team dedicated to delivering excellence and making a real difference in our clients' lives.

Key Responsibilities:

• Qualifying Leads: Handle enquiries via phone, BuildfixLive platform, and social media, providing comprehensive information about Buildfix services. Ensure prompt responses to enquiries, aiming for same-day responses.
• Call Handling and Message Management: Direct incoming calls appropriately, take detailed messages, and ensure prompt communication. Provide accurate information based on clients' needs.
• Assessment Leadership: Collaborate with the Assessment Coordinator to manage assessments efficiently, optimise assessors' schedules, and minimise assessor downtime.
• Social Media and Review Platform Engagement: Monitor and respond on social media platforms, maintaining a professional and brand-consistent voice. Manage customer reviews and feedback.
• General Administration: Manage emails, organise documents, and assist with other administrative tasks as needed.
• Client Follow-Up: Follow up with clients post-assessment to ensure satisfaction, answer any questions, encourage booking, and gather feedback.

Skills Required:

• Excellent communication and interpersonal skills.
• Effective multitasking and prioritisation abilities.
• Strong organisational skills and attention to detail.
• Proficiency in social media and administrative tools.
• Exposure to business software.

Are you ready to take your career to the next level and be part of something amazing? Apply now and help us continue to set the standard for exceptional client engagement!

Buildfix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Learn more about us at https://www.buildfix.com.au/