Come and join our team at Advance Rehab Centre, in a dynamic, rewarding and supportive team environment!

Perfect if you are an energetic and efficient receptionist that thrives on a busy environment and making a difference to someone's day.

As Sydney's leading neurological allied health practice, we specialise in helping people live better with their neurological conditions and complex therapy needs. We have a mobile community team across Metro Sydney and clinics in Artarmon and Hurstville. Our team works hard together every day to help improve the quality of life of our clients. We have a strong emphasis on team culture and teamwork and enjoy a fast paced and happy workplace. We are looking for a receptionist for our Artarmon clinic, who will also provide back office support to our Intake & Referrals team.

The role:

Due to growth, we have a full-time position available, located in our Artarmon clinic on a rotating roster for an immediate start.

We are looking for someone to provide a professional, friendly and efficient front of house experience for all Advance Rehab Centre clients, carers and referrers, as well as support our back office with administration duties, particularly in the referrals team.

This position will require the ability to manage a busy front desk alongside our existing reception team, good organisation skills, attention to detail and excellent customer service in a dynamic environment.

Key tasks and duties will include but are not limited to:

Welcoming clients arriving for appointments

Booking clients and ensuring an efficient diary schedule for therapists

Answering phone calls and emails in a timely manner

Triaging phone calls and transferring to the most appropriate person

Accepting & reconciling payments via phone and front desk

Processing private health fund and Medicare claims through HICAPS

Processing treatment plans

Stock and supply ordering

Communicating and providing support to the wider ARC team

Front line conflict resolution handling

Accurately entering all required data in the practice management system for new and existing patients

Creating new client files and welcome packs

Scanning and uploading documents

Ensuring waiting areas are welcoming and tidy

Opening and closing procedures

This role has scope for growth and development with the opportunity to be trained for involvement in many other aspects of the practice.

You will report directly to the Office Manager and work closely with all members of the therapy team to ensure coordinated care of our clients. We employ a team of skilled Physiotherapists, Occupational Therapists, Exercise Physiologists and Allied Health Assistants.

About you:

Significant customer service experience

A strong administration background, preferably in a rehab center or medical practice environment but not essential

Able to multi-task and enjoy problem solving

A positive, friendly and reassuring manner

Experience with NDIS and health or disability would be an asset but not essential as on the job training is provided

ARC's core values:

Clinical excellence

Innovation

Teamwork

Care

What's it like working at ARC?

We value and listen to every staff member to ensure we are offering a happy, supportive and progressive workplace.

We look forward to hearing from you!

Previous applicants need not apply!