Customer Service Manager - KYC and Service

Your new company

Located in the heart of Sydney's CBD, our fintech company is transforming everyday finance. We deliver seamless, human-centered support, ensuring our customers are delighted and secure.

Your new role

Hands-on Customer Service Team Manager who lives and breathes outstanding service. You'll lead a team of service specialists and a KYC/AML team in a high-energy fintech environment, ensuring every customer interaction is swift, friendly and fully compliant with KYC/AML requirements.

What you'll need to succeed

5+ years in a customer service leadership role

• Demonstrated ability to lead teams within contact centres, delivering empathy-driven, solution-focused support.
• Proficiency in managing multiple priorities within a fast-paced environment.
• Extensive experience with KYC tools and systems.
• Proven track record in a fast-paced Financial Services environment.
• Strong leadership skills to oversee customer service specialists in a high-energy fintech setting, ensuring compliance with KYC/AML regulations.
• Expertise in overseeing customer onboarding and monitoring processes, managing a team of analysts, and collaborating with compliance, legal, and operations departments.

What you'll get in return

• Shape the gold-standard support experience.
• Thrive in a collaborative, innovative fintech hub.
• Enjoy a competitive salary, equity options, training budget, wellness programs, and team socials.
• $110-$120k plus super pending on experience

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.