• Full Time, Permanent Role
• Location: Flexible State Location with Work from Home Options!
• Great Salary of $120,000 + Super + NFP Salary Packaging Benefits

Life at Mission Australia
When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more about us and our purpose.

Your opportunity
Are you passionate about technology and driven by the desire to make a real impact?
Mission Australia is looking for a proactive and skilled IT professional to join our IT Service Operations team!

In this pivotal role, you'll play a key part in supporting and maintaining the core infrastructure that powers our organisations productivity and service delivery. From Azure Cloud and Hybrid Exchange environments to Autopilot, certificates, and end-user support, you'll ensure our technology environment remains reliable, secure, and aligned with business goals.

You'll also contribute your technical expertise to exciting project work - scoping, designing, and implementing cloud infrastructure and systems upgrades that support our future growth.

If you thrive in a dynamic environment, love solving complex technical challenges, and are ready to help shape the future of IT operations at a mission-driven organisation, we'd love to hear from you!

Your key responsibilities will be to:

• Ensure optimal design, maintenance and automation of MA's technology stack, with a focus on stability, minimal performance issues, and always maintaining security.
• Assure that all new requirements for processes related to Azure, Exchange, and certificate management are properly documented and approved.
• Review findings from internal or external audits and identify remediation activities to be implemented in the Azure cloud environment as agreed.
• Demonstrate an outstanding customer service culture through positive communication, both in writing and verbally, with all business stakeholders.
• Handle and address infrastructure and security incidents and requests on a daily basis and serve as the third-level support for all services and infrastructure in the Azure cloud environment.
• Monitor and report on the utilization and Security of the network when requested by management.
• Provide technical expertise and advice during the scoping, requirements gathering, and design phases of projects that involve the Azure Cloud infrastructure and systems.
• Assist in the implementation of cloud infrastructure and systems projects, including modifications, installations, and updates.

Requirements for success

• Minimum 5 years' experience in a similar infrastructure & cloud support and security role.
• Proficient in the use of Service Now or similar ticketing system.
• Formal qualifications/certification in Microsoft cloud technologies / Architecture such as MCSE, Microsoft Certified (AZ-104 and AZ-900) or Microsoft 365 Certified (Level 2 or 3).
• Excellent and detailed knowledge of managing, monitoring, and maintaining IaaS Cloud, especially Microsoft Azure, as well as Cloud Automation and Optimization
• Strong knowledge of Active Directory, Azure AD, Intune, MDM, Office 365, Certificate Services, Exchange Online hybrid
• Experience with Windows Desktop technologies: Windows 10/11 and Autopilot procedures
• Ability to automate tasks using PowerShell and Kusto Query Language
• Ability to handle varying workloads, manage multiple competing priorities and work under high pressure situations.
• Exceptional customer service and stakeholder management skills

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks.

Your benefits

• Rewarding work - every day you know you're making a real difference
• Not-for-profit salary packaging, reducing your tax (details via AccessPay)
• Free external, confidential counselling and access to chaplaincy support
• Volunteering opportunities
• Opportunity to purchase additional annual leave
• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture
Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected] or visit our Careers page for additional contact details.

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at [email protected]

Find out more about a career with Mission Australia.

How to apply
Click 'Apply' and send your application today!

As a committed Circle Back Initiative employer, we will respond to your application.

Applications are shortlisted as they are received. Please apply as soon as possible to be considered. Thank you