📝 Permanent Work Rights Only | Native/Bilingual English Required
Applicants must have full, unrestricted working rights in Australia. While this is a remote role open to candidates across NSW, strong knowledge of Sydney Harbour, local wharfs, key landmarks, and tourist attractions is essential. Native or bilingual English fluency is also required.

About Us:

Sydney Harbour Days is a growing, locally owned boat hire agency with a reputation for friendly 5-star service and unforgettable experiences. We help people celebrate on the harbour - whether it’s a milestone birthday, corporate cruise, uni event or NYE party - offering 160+ boats for private charter.

We’re known for our quick response times, positive and helpful team, and genuine approach to customer service. As we grow, we’re looking for a new team member to join us remotely and help keep things running smoothly behind the scenes. You’ll work closely with a passionate team that values clear communication, genuine connection, and a good laugh along the way.

About the Role:

We’re on the lookout for a warm, detail-oriented Sales & Customer Service Representative to support our bookings and client communication - from the comfort of your home office.

You’ll be the first point of contact for clients, helping them plan unforgettable days out on the harbour. From handling inbound phone and email enquiries, providing tailored quotes and boat options, to managing bookings and following up, you’ll guide each client through a seamless journey from start to finish.

This role is ideal for someone highly organised who genuinely enjoys client communication, thrives on building relationships over the phone and via email, and takes pride in delivering thoughtful, responsive service.

This is a remote, casual role (35-38 hours/week) with the option to transition into a permanent position for the right person. Occasional Saturday work (a few hours) is required as part of a rotating roster, especially during peak periods.

Who You Are:

1-3 years of experience in sales, events, hospitality or tourism

A clear, friendly communicator with excellent written English (grammar and tone) and phone etiquette

Organised, detail-oriented, and confident managing multiple tasks at once

Calm, solutions-focused, and genuinely enjoys helping people

Comfortable working independently as part of a fast-growing remote team

Available for occasional Saturday shifts as part of a rotating roster

Bonus Points For:

Experience using HubSpot, XERO, or similar tools

Past experience in Sydney's boat hire or tourism industry

Why You’ll Love It Here:

Friendly, tight-knit team that values quality and creativity

Casual flexibility with consistent hours

Fully remote setup with a Sydney-focused client base

Make an impact in a fun, growing business where no two days are the same

Help clients celebrate special moments on our iconic Harbour

Keen to Apply?

We’d love to hear from you! Click Apply Now with your resume and a short cover letter (essential) telling us a bit about yourself and why you'd be a great fit. Applications will be reviewed on a rolling basis.