Located on the Gold Coast at Varsity Lakes, Cameron’s Kitchen is a young and fast-growing e-commerce business that produces fresh restaurant quality meals and delivers to the Gold Coast and Brisbane regions.

Due to our strong business growth, we are now looking for an additional Phone based Customer Service Representative to help us with a growing number of customers who prefer to place orders over the phone, but also with an increasing number of queries regarding our meal delivery service.

Who this role could be for:

- Customer Service staff from the Aged Care or Home Care Package Providers industries.
- People from sales who are over cold calling and want to speak with people that want to be spoken to.

Essentially, this role could be for any great communicators that love assisting customers by providing information, assisting with placing their orders and ultimately getting people set up with a service.

For this role, we are looking for a confident, articulate and detail orientated person with a lighthearted and friendly nature. Someone that can be empathetic to different people's needs and at heart someone that wants to help others. A lot of our customers are elderly Home Care Package participants and being a patient listener to help them through the ordering process will be essential.

As part of this role, you will be:

Attending to incoming calls and making follow up calls to customers.

Entering customer orders accurately in our systems

Setting up new customer accounts

Taking payments over the phone

Promoting our products

Answer customer inquiries via phone and email regarding their orders, accounts and other queries concerning our meal delivery service.

Problem-solving and complaint resolution

The successful applicant will possess the following essential criteria:

Very good communication and customer service skills, both verbal and written

Good computer skills

The ability to work well in a small team but also autonomously.

A strong customer focus

A friendly phone manner

Close attention to detail and accuracy, especially when it comes to data entry tasks

Availability Monday - Friday 8am - 3pm

Have Australian working rights with no restrictions

To begin with, this position will be for 20+ hours per week (3 days, 8am – 3pm).

There is however a high chance that hours will increase over time.

This position is on a casual basis, but we are looking for someone to join us for a long-term employment.

You will be provided with training and support in our services and systems so that you can deliver excellent service for our customers.

After an initial training and probational period. This is a “work from home” job.

It will require a quiet and professional workspace and a strong and reliable internet connection.

All the necessary devices like computer and headset will be supplied by us.

Please note that even though this is a “work from home” position, we require someone locally from the Gold Coast or South Brisbane!

If this sounds like a perfect fit for you, and if you are a serious go-getter with a passion for providing excellent customer service over the phone, please apply and in a few sentences describe to us why you think you would be a good fit for our company.

Please note that because of a large number of applications, only successful candidates will be contacted.