About Us

Established in 2015, Scentia unites industry leaders Australian Institute of Management (AIM) Education & Training. Australasian College of Health & Wellness (ACHW), AIM Business School and CPM.

The Australasian College of Health & Wellness offers accredited degree programs in Applied Health Science to help recognise you as an expert in the dynamic, rapidly changing field of Aesthetics.

The Role

Reporting to the Executive Director/Head of School, this position is responsible for supporting students throughout their learning journey. The position is responsible for establishing initial contact with the student and providing ongoing non-academic support to students throughout their course. This may include activities such as training students in the use of a learning management system, coordinating course credit & RPL’s, managing complaints, special considerations and other student requests and activities.

The role works in partnership with the academic team to provide a seamless and engaging student experience. The role requires data entry & records management, utilising ACHW’s Student Management System and Learning Management Systems in order to run reports and tasks to assist in the ongoing support and retention of students.

Key Responsibilities

Make initial contact with newly enrolled students within 24 hours and provide onboarding support, including Moodle demonstrations.

Deliver ongoing, non-academic support via calls and emails to ensure student satisfaction and retention.

Manage student queries and requests, including extensions, withdrawals, enrolments, technical issues, and complaints.

Maintain accurate student records and communications using Salesforce and Moodle systems.

Collaborate closely with academic and retention teams to support students throughout their learning journey.

Contribute to continuous improvement by participating in policy, compliance, and team activities.

Assist in reporting and administrative tasks, ensuring alignment with internal procedures and regulatory standards.

About you

Minimum of 2 years' experience in a student-facing or customer service role, ideally within higher education.

Skilled communicator with a student-first mindset and ability to build rapport and trust with diverse learners.

Strong organisational and multitasking skills, with a focus on meeting deadlines and achieving results.

Proficient in using Moodle, Salesforce, and Microsoft Office (especially Excel).

Demonstrates empathy, patience, and professionalism in all student and staff interactions.

Able to work collaboratively across teams and contribute to a supportive and high-performing environment.

Benefits & Perks

Flexible Working Arrangements: Enjoy the flexibility to balance work and life.

Career Growth Opportunities: Access to continuous training and development to advance your career.

Vibrant Office Culture: Be part of a fun and dynamic office environment.

Employee Assistance Program (EAP): Access to support and resources for your well-being.

Ongoing Training & Support: Continuous learning opportunities and support provided.

Complimentary Short Courses: Free access to a variety of short courses.

Monthly Celebrations: Join us for monthly cake days to celebrate our successes among other social events.

Paid Volunteer Days: Two paid days to volunteer and give back to the community.

Collaborative Team Environment: Work with a great team that values collaboration and innovation.

The Culture

We are all about connecting people and organisations with learning. ACWH’s culture is at the heart of our success and is underpinned by the core purpose and behaviours that are an integral part of our organisational DNA.

If you would like to be part of our journey, simply click “Apply Now” and our recruitment team will reach out to you.