CHIEF CUSTOMER OFFICER

Executive leadership. Enterprise impact. Purpose-led transformation.

This is a rare opportunity for a strategic executive leader to shape and deliver an enterprise-wide customer agenda with direct impact on commercial growth, customer retention, and organisational culture.

The Role As Chief Customer Officer, reporting directly to the CEO, you’ll join a nationally significant, purpose-led organisation undergoing transformational growth. This newly created executive role holds end-to-end accountability for customer experience, go-to-market strategy, brand and marketing and customer lifecycle performance.

You’ll lead the design and execution of frameworks that embed a customer-first culture, enable cross-functional alignment, and deliver measurable value through increased satisfaction, loyalty, and commercial outcomes.

Your success will be seen in stronger brand reputation, growing market share, improved customer metrics, and high-performing, customer-focused teams.

Key Responsibilities

• Develop and lead the enterprise customer and go-to-market strategy, aligned to the 5-year strategic plan
• Champion a culture of customer excellence across all levels and functions
• Drive customer insight, loyalty, feedback and retention strategies (including NPS)
• Lead the design and delivery of brand, marketing, and growth initiatives
• Establish and deepen relationships with key national customers
• Collaborate with Operations to optimise the end-to-end customer journey
• Leverage data and analytics to inform innovation and continuous improvement
• Build and develop high-performing customer-facing teams
• Influence enterprise decision-making through strategic customer insight

Ideal Background

• Executive leadership experience in customer experience, brand, sales or service within complex, multi-channel organisations (B2B and/or B2C)
• Demonstrated ability to lead enterprise-level customer transformation initiatives
• Track record of driving revenue growth through customer strategy and lifecycle management
• Skilled in brand strategy, CRM systems, customer analytics, and digital tools
• Commercially astute, data-driven, and customer-obsessed
• Exceptional stakeholder management and cross-functional leadership
• Tertiary qualifications in Business, Marketing or similar (CX credentials desirable)

The Organisation

A market leader delivering essential services across diverse sectors, this organisation is values-driven and commercially ambitious.
With executive buy-in and significant investment into customer and growth strategies, it offers the platform for a strategic leader to create meaningful, measurable impact.

Ready to Lead?

If you’re ready to take the lead in transforming customer engagement and driving commercial success from the inside out, this role represents a unique and impactful career opportunity.