About Us

ChemCert Training is an Australian owned Registered Training Organisation (RTO) delivering nationwide courses in agriculture and chemical training with our head office located in Chatswood. Our aim is to provide students with relevant training, knowledge and understanding in the ag industry and equip students in their field of work.

The Opportunity

We are currently seeking an experienced Full Time Senior Enrolment Centre Officer for our growing Enrolment Centre (EC) Team which is based at our head office in Chatswood. You would be reporting to the EC Manager and working in a small dynamic team where your responsibilities will include:

Providing a high level of customer service as the first point of contact for students and clients through Inbound and Outbound calls

Taking student bookings, processing payments and answering queries about our courses

Entering customer information into our student database and enrolling students and completing administrative tasks such as booking venues, sending confirmations, and making outbound calls.

Responding to student chats via our website instant messenger

Overseeing the training schedule for face-to-face courses, e.g. checking for venues and looking at enrolment numbers

Organisation of in-house courses for clients, including providing quotes and confirmation details and liaising with trainers

Developing and maintaining relationships with the client and trainer base

Delivering service that meets the expected quality standards and is compliant but most of all going above and beyond for our customers with every interaction

To be successful in this role, you will need to have:

3+ years in Customer Service / Enrolment Centre in RTO environment

High level of customer service skills

Understanding of ASQA compliance requirements

Experience in JobReady or similar Student Management System will be highly regarded

Possess strong communication skills

Be proficient in Microsoft applications

High attention to detail

Eagerness to learn new things and grow in a role

A can-do attitude with a great team mentality

Sales/outbound calls experience will be highly regarded

Knowledge or experience of government funding relating to training will be highly regarded

What we offer

A competitive salary

Great working environment in a close-knit team

Work in a dedicated and supportive team in a leading RTO

We are looking for individuals with great customer service skills and strong communication skills. If this sounds like you, we would love to hear from you. Apply today!

Only short-listed candidates will be contacted.

To be eligible for this role, you must have Australian or New Zealand citizenship or permanent residency status.

ChemCert Training is committed to a workplace being inclusive and respectful. ChemCert is a proud Equal Opportunity Employer, does not discriminate and values diversity at our company.